REI reviews

3.6

64% would recommend to a friend

(4,361 total reviews)
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Mary Beth Laughton

39% approve of CEO

35% positive business outlook

REI has an employee rating of 3.6 out of 5 stars, based on 4,361 company reviews on Glassdoor which indicates that most employees have a good working experience there. The REI employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

4K reviews
2.0
Apr 7, 2016

Headquarters is micromanagement and slow decision making at its finest

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Prodeals are awesome; you get gear and equipment at greatly reduced prices, it's only for employees, not spouses kids or friends & family, but good deals. Dog run is great; I share a space for my dog with another dog owner so we can bring our dogs to work a couple of days per week and play with my dog during breaks in my day. I've been able to work in a couple of different roles but it's very hard to move up or get promoted at headquarters. Culture used to be better, it's been going downhill over the last year or two.

Cons

Micromanagement is rampant at headquarters. Leaders do not trust each other, or lower level managers. Coming from another large organization, so I was used to decision making being slower, but I've never worked somewhere with so little autonomy; every single thing produced must go through several layers of approval before it goes out the door. Decision making is bottlenecked regularly, especially by senior leaders, which slows down timelines and impacts the teams reputation with stakeholders. Multiple leaders are way too involved in the mynoot details on things....and it starts at the top. More and more people are leaving headquarters because they are fed up with the lack of leadership and infestation of micromanagement. Plus people are overworked. I used to be proud to work here but it's hard to recommend this place anymore.

2.0
Nov 27, 2014
Recommend
CEO approval
Business Outlook

Pros

First, let me say I've worked for REI twice; once back in 2011, now in 2014. The first time I worked for REI it was everything I'd heard it was. The managers were exceptional, the staff were all very cool and outgoing, and there was a sense that the place we were working at was something special. It seemed like the company truly cared for it's workers. That is about the only positive thing I have to say about this company.

Cons

Now in 2014, this company has changed so much for the worse it isn't even funny. Fair treatment from the bosses? Ha, not even likely. Blatant favoritism runs rampant at this company, at least at the retail level. If you aren't an absolute suck-up, you will NOT get hours like the employees who do. Watch as your schedule gets adjusted before your very eyes to ensure you are kept under the 20-hour-per-week minimum to qualify for benefits. Watch as REI brags about their wonderful gear and clothing discounts but don't count on ever being able to afford anything this store sells as your paycheck won't ever cover it. There are no opportunities to advance in this company, unless you want to be a retail manager (and when a spot opens in retail management, count on having to compete against several HUNDRED other applicants). I really hate to sound so down on REI but they really are going down the drain. The corporate mentality is rampant here, the only emphasis is on selling memberships, the pay is terrible, the hours are terrible, the opportunity for advancement is non-existent, and the company will constantly rub in your face how profitable they are while finding reasons for not scheduling you the hours you requested.

1.0
May 12, 2014

Horrible disappointment

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great discounts on gear. Prepare to fill your closets with all kinds of new toys and clothing. Some of the people were great.

Cons

Headquarters has awful management, little career growth, low salaries, and you are looked down on if you don't drink the kool-aid.

Viewing 25 - 27 of 4,361 Reviews

Glassdoor has 4,499 REI reviews submitted anonymously by REI employees. Read employee reviews and ratings on Glassdoor to decide if REI is right for you.