REI Systems reviews

3.4

56% would recommend to a friend

(386 total reviews)
avatar

Shyam Salona

80% approve of CEO

25% positive business outlook

REI Systems has an employee rating of 3.4 out of 5 stars, based on 386 company reviews on Glassdoor which indicates that most employees have a good working experience there. The REI Systems employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

386 reviews
1.0
Apr 12, 2013
Recommend
CEO approval
Business Outlook

Pros

Very friendly team members, supportive and understanding.

Cons

1. Inexperienced management. Bad planning, no value for people and hard work. Moreover, they make developers to pay for their own errors. They make you feel misarable and always judge you. 2. A lot of overtime. 3. A lot of actions against the labor law. Follow them or will be laid of. If you do not want to work overtime, you are not good team player. 4. Nothing really interesting from technology side. 5. They promote only people who they like, not who deserves promotion. I quit. Back to US.

1.0
Nov 23, 2021
Recommend
CEO approval
Business Outlook

Pros

-They let you take pumpkins home every fall and provide bagels on Friday mornings. -Decent compensation and benefits

Cons

- You will be left off group outing invites, important meeting emails if they dislike you. You will also be denied career trainings or flat out ignored when you make the request. Often felt like there was a discriminatory reason for this. - They will ask you to literally take phone calls while you are at the deathbed of your grandparents, but then tell you in a review a month later that "you could step up more." - They are afraid to tell the client 'no', confront client behaviors that complicate ticket flow, or tell them the truth about sensitive matters...and as a result create problems that snowball into contract-threatening nightmares - They will choose a scapegoat when the client finally gets mad regarding the aforementioned problems and REI will offer YOUR head to appease the client, despite it it being problems created by those on the management team and despite it being YOU that warned them about these problems for months. - They will literally fabricate data to justify removing you. When you provide the raw data showing that their fake data is fake...they block you from the system and lock you out of the building so you can't fight back with evidence. - None of the current managers have actually worked a day in helpdesk roles and it is glaringly obvious they have NO idea how a helpdesk should run. The customers complain about the dysfunction of the helpdesk constantly.

avatar
REI Systems Response
4y
Many of our Employees experience working at REI as satisfying, challenging and career-advancing. They appreciate the culture of openness and transparency. We provide paid technical training, mobility among projects within the company, and leadership and communication development programs for employees to grow as professionals. We’re sorry that you do not feel you had that same experience. We definitely value and rely upon our employees to advance our clients’ programs. We’re honored to work with clients who are changing the world, and sometimes challenges can arise when there is a lot going on and many facets at play. It’s not always easy to address, and our Mangers continually strive to find solutions to balance project needs, client relationships and employee considerations. However there is never any justification for treating employees, contractors, or clients with anything less than respect and courtesy. Never. We continually work to grow and enhance our working culture by asking employees what they want or need, by sending satisfaction surveys, conducting employee check-ins, and conducting skip 1on1 conversations (an employee’s boss’s boss connects with them) to ensure their voices are heard. Additionally we have an anonymous “Text the Execs” program in which employees can share or alert us of situations that may need addressing in a unattributable way. Many also connect directly (and confidentially) with our on-site Professional and Personal Development Coach to more fully share and understand situations as well as determine the best way to approach the issue. These and other factors ensure Employees feel an atmosphere of trust, transparency, and growth. Employees have voted REI Systems a “Washington Post Top Places to Work” five times. That said, it appears you had a different experience. And to repeat, we do not tolerate disrespect or toxic environments and immediately address issues as we become aware of them. If you would like additional help, please reach out to HR@REISystems.com. Thank you for taking the time to share your thoughts. And while we wish you felt you had a different experience; we will grow stronger because of your input. We wish you the best. 
1.0
Dec 20, 2014

Sweatshop Masquerading as Government Contractor

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Flex hours - Can work from home occasionally, if pre-arranged with supervisor

Cons

- Unimaginative management. - Poor HR department. - Abysmal in-house communications. - Clients are never wrong.

Viewing 10 - 12 of 386 Reviews

Glassdoor has 411 REI Systems reviews submitted anonymously by REI Systems employees. Read employee reviews and ratings on Glassdoor to decide if REI Systems is right for you.