Stay away from this place. They do not care about their employees, and you will be just a number to them. You may think because it’s remote, it will be laid back. Nope, the complete opposite. Mandatory overtime everyday. When training they said there would be some overtime sometimes. Working here feels like you are working black friday, everyday. It is overwhelming and you are handed unattainable expectations. They expect you to respond to a chat within 2 seconds while talking to multiple people at a time along with doing a hundred other things is one example. It is hard to get information from management and HR, and protocols aren’t clear. Management isn’t transparent with employees, acts secretive, and no one knows what is going on. They are consistently misleading. They say you will be able to x after y amount of days being employed, and it never happens. PAY is LOW! Especially for the amount of work you are being asked to do, and especially for how much money this company makes! You are constantly being berated by customers(mostly rich and entitled people) for mistakes made by other departments. Instead of fixing these problems and quality control issues (and because of this they are slammed with customer service inquiries), they just hand more work for their customer service to deal with. Micromanaging!!! Equipment I was given was consistently not working properly. Super high turnover rate. Almost all employees I trained with had quit within a short period of time. I would also not recommend shopping here because of how overpriced it is for the quality you are receiving..
