RLI reviews

Peformance expectations from management are sometimes unclear, which can make it difficult to understand priorities and measure success consistently.

RLI’s mantra that different works does not apply to claims. The workloads are unmanageable, expectations are ever changing and more upper management than actual claim handlers. Everyone has ideas for more ways to handle claims & just adds things to the “to-do list.” Turnover is atrocious & we are told there is a plan but it’s too little too late. The claims culture is a gotcha mentality. Should it continue there won’t be anyone left. It’s also impossible to post out to a different department or line of business.