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      Rakuten

      Engaged Employer

      Rakuten reviews

      3.6

      72% would recommend to a friend

      (3,549 total reviews)
      avatar

      Hiroshi Mikitani

      76% approve of CEO

      56% positive business outlook

      Ratings by demographic groups

      Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,549 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      4K reviews
      4.0
      Oct 7, 2014

      Great work. Average compensation

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very open minded people. (Depends on your team. If foreigners, you will have a great time. If traditional Japanese, you might have a hard time here) You can try new things and make your presence felt.

      Cons

      Average compensation. Middle level management is not that strong. CEO is visionary. Attrition rate of good developers is high.

      3.0
      Oct 6, 2014

      Great people but slow moving and horrible hours

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Great people, I got along very well with my team and managers -Can't get fired, even if you are horrible -Free lunch -Fairly international

      Cons

      -Every decision is 100% top down and takes forever -No one wants to try something new -Definitely not at all English-speaking in some departments -No work/life balance, leave at 11pm multiple times a week

      3.0
      Oct 4, 2014

      Good company job / conflicted interests that produce stress

      Merchant acquisition/various others
      Recommend
      CEO approval
      Business Outlook

      Pros

      Rakuten.com (formerly known as buy.com) certainly has its upside. Food was provided twice a week. Regular company meetings on a weekly basis keep everyone up to date and educated about the industry. Fun events every quarter (cake for launches of new products etc). The Japanese influence is there and both interesting and entertaining. The company as a whole has potential.

      Cons

      This is where it all starts. Buy.com rebranded to Rakuten.com back in early 2013. Until mid 2014, issues regarding the rebranding still existed. Both consumers and businesses are not open to the change or the name. How does this translate to the work environment? More stress for everyone. Numbers that go up and down. Small teams that desperately need more people are unable to handle the influx of merchant demand. Sales has a harder time pitching. A number of top management left (albeit not due to issues but for their own personal reasons). This left more aggressive, and now-focused (as opposed to future focused) management in place. A good amount of stress as a result of these issues.

      Viewing 3388 - 3390 of 3,549 Reviews
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      ReviewsRakuten reviews

      Glassdoor has 4,203 Rakuten reviews submitted anonymously by Rakuten employees. Read employee reviews and ratings on Glassdoor to decide if Rakuten is right for you.