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      Rakuten

      Engaged Employer

      Rakuten reviews

      3.6

      71% would recommend to a friend

      (3,534 total reviews)
      avatar

      Hiroshi Mikitani

      78% approve of CEO

      56% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.9

      Work/Life balance

      3.6

      Culture & values

      3.4

      Career opportunities

      3.3

      Compensation and benefits

      3.0

      Senior management

      Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,534 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      4K reviews
      1.0
      Jun 22, 2017

      Horribly run company by a crazy CEO

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Sorry but there aren't any pros. This company is completely unorganized. No one knows what is going on. The CEO is all about his way is the only way.

      Cons

      You will be forced to exist in a company with a Japanese culture that is rammed down your throat. Policies make no sense at all. You will be forced to endure a weekly mandatory one hour meeting where you have to listen to what is going on in parts of the company that have no relation to you or your job. Truly the worst managed company I have ever worked for.

      1.0
      Jul 7, 2016

      Don't Do It

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Cool office with free food, lunches and some company gatherings.

      Cons

      If you are a software engineer or product manager then avoid. - The most immature engineering & product organization I've worked for. - They don't care about quality software design on any level. - A vast majority of design decisions are just one off hacks. - Product managers are really just glorified project managers. - This place is swimming in technical debt and they don't care. I heard several times when enquiring about doing things with a minimal level of professional quality. "we don't work like that here" and "we are successful in spite of ourselves". Not kidding those are actual quotes from a VP.

      1.0
      Apr 22, 2021

      Horrible toxic management

      Marketing director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great co workers and peers Decent benefits Work life balance is great amongst some departments

      Cons

      Worst management HR leader is hostile. Company is aware but this individual is in protected class. Management In other areas equally toxic.

      Viewing 37 - 39 of 3,534 Reviews
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      ReviewsRakuten reviews

      Glassdoor has 4,186 Rakuten reviews submitted anonymously by Rakuten employees. Read employee reviews and ratings on Glassdoor to decide if Rakuten is right for you.