Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Rakuten

      Engaged Employer

      Rakuten reviews

      3.6

      71% would recommend to a friend

      (3,534 total reviews)
      avatar

      Hiroshi Mikitani

      78% approve of CEO

      56% positive business outlook

      Ratings by demographic groups

      Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,534 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      4K reviews
      1.0
      Aug 11, 2020

      Terrible, soul crushing, a place where hope dies

      Data scientist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good food, maybe travel to Japan

      Cons

      soul crushing, borderline harassment from mediocre managers. Rampant nepotism. Zero attention to innovation and creativity, they talk about diversity but they really don't care. Your boss is allowed to sabotage your work.

      1.0
      Nov 5, 2015

      Run away as fast as you can

      Senior sales & merchandising manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are no Pros to working there

      Cons

      Management is completely lacking in business acumen, consumer awareness and leadership skills. They are either completely incompetent or they are intentionally running the company into the ground. Possibly both.

      2.0
      Aug 21, 2015

      Lack of leadership!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free lunches, benefits, nice offices

      Cons

      Japanese militaristic management which means management through fear and intimidation. This is NOT a modern US workplace with a sharing flat structure. It is top down and managed by Japanese account managers elevated to all C level positions including the CEO. Leadership is weak and only knows how to emulate their Japanese counterpart which doesn't seem to work in the US. Leadership knows little of the US market and competition which makes it difficult for this company to compete in the US. It's not a happy place to be especially for account managers or if you are female.

      Viewing 40 - 42 of 3,534 Reviews
      Related searches: Rakuten jobs | Rakuten salaries | Rakuten benefits | Rakuten interviews | Rakuten conversations
      ReviewsRakuten reviews

      Glassdoor has 4,186 Rakuten reviews submitted anonymously by Rakuten employees. Read employee reviews and ratings on Glassdoor to decide if Rakuten is right for you.