Pros
Some good people that you connect with while in the burning ship of Rakuten together. Free lunches sometimes. Good health insurance.
Cons
HR asks people to write fake reviews because it is more important to them to have a good rating than actually fixing the core problems. Clients and employees leave left and right, the product lacks in every aspect. It has caused serious problems for clients during peak times of sales. There is a direct connection between employee and customer turn over, seems like leadership can't get their heads on straight. The executive team here lacks every attribute of a leader and are yes men to the senior leadership. They have the company praise the senior leadership team, it feels like a cult gathering when they visit.