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      Rakuten

      Engaged Employer

      Rakuten reviews

      3.6

      71% would recommend to a friend

      (3,537 total reviews)
      avatar

      Hiroshi Mikitani

      78% approve of CEO

      56% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.9

      Work/Life balance

      3.6

      Culture & values

      3.4

      Career opportunities

      3.3

      Compensation and benefits

      3.0

      Senior management

      Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,537 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      4K reviews
      1.0
      Feb 21, 2022

      Insight Therapeutics, Norfolk

      Research project coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      I don’t see any pros.

      Cons

      In performance review there was question ‘are you bad, good, or better compare to your coworkers ? This is the best example of toxic workplace culture. Racial intolerance, Servant-leadership behavior, personal attacks on everyday basis. No growth.

      1.0
      Sep 14, 2018

      Don't be fooled - doesn't deserve one star

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - clean office with onsite gym and shower. Crammed up desks so not much common space. - free breakfast and lunch. Don't like to complain about free food but don't expect what you get at other tech giants. Not many snacks either. - free Lyft credits (restricted to weekdays between 7pm and 5am)

      Cons

      - low salary for everyone. Stock prices seem to be headed only down - many low quality engineers for "budget" (ex: people with no prior experience) - upper management cares mainly about their own promotion - lots of middle managers. Most are incompetent and clueless at their jobs

      1.0
      Mar 14, 2017

      Wonderful Coworkers - Awful Management

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I've worked at Rakuten Marketing for about 3 years and I stayed so long because of my coworkers. These people are some of the best in the industry - also really awesome people. The company also provides decent benefits and snacks every day. Drinkshare happy hour every Thursday.

      Cons

      Management is terrible. They do not care about the people actually doing the day-to-day hard work. The pay is well below market value. Don't expect to get a promotion or raise even when you deserve it because the company is trying to cut costs. Lower level employees are hourly at very low base salaries, but are eligible for overtime. Don't expect overtime without a fight.

      avatar
      Rakuten Response
      9y
      Thank you for taking the time to write a review. We certainly value your feedback and are happy to hear that you have enjoyed working with your fellow employees. We are sorry to hear that some of your experiences at Rakuten Marketing have not met your expectations. We value the information you provided as we are committed to improving the employee experience in the future.
      Viewing 58 - 60 of 3,537 Reviews
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      Glassdoor has 4,189 Rakuten reviews submitted anonymously by Rakuten employees. Read employee reviews and ratings on Glassdoor to decide if Rakuten is right for you.