Rakuten reviews

Management is horrible. Employees are clickish, talked to my manager twice in a month and she really could not be bothered with me. The team I was assigned to was mad that Ebates went outside the click to hire me and was given little to no guidance on my actual position. Instead of learning my job, I had to learn all customer service and spend 10 minutes a day trying to learn my actual job. However, the "team" didn't want anything to do with it and half assed the training. I finally had enough and walked out. The also jack you around with pay as well. I was supposed to be salary and wound up being hourly at a lower rate then originally agreed upon. Would have told them to bug off sooner but I needed a job. Stay away from this place!!!

The technology and systems side of things are a disaster. From planning, to decision making, to execution, this place is a tangled mess. If you are on the business side and you need something simple done, you will stand in line for years. Depending on your position or account, you should plan to WORK HARD over the holidays. Maybe you'll get a bonus. Maybe you won't. Feels like a lot of positive hype leading up to the holidays, only to discover we didn't "quite" make our goals, and sorry we can only offer $X bonus this year. Strange disconnect between the japanese and american cultures. We see things very differently and it creates awkward encounters and collaborations. Working with and working within the product and technology teams is an ongoing struggle. Watch out for inexperienced people learning to navigate the overlapping worlds of product, software development, and business without having the right experience in any of those areas. Weekly timesheets. Really?