Rakuten reviews

3.6

71% would recommend to a friend

(3,540 total reviews)
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Hiroshi Mikitani

78% approve of CEO

56% positive business outlook

Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,540 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews
2.0
Mar 10, 2014

Going downhill fast

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Weekly lunch Good medical and dental benefits

Cons

Since Rakuten took over Buy.com, the company morale has gone down. The owner of Rakuten made a speech during his weekly meeting about cutting back, going lean and all that. A few weeks later, it was mentioned in the company meeting assuring us that there will be no lay-offs. A few weeks later, they laid off more people. They talk about transparency and communicating better with each other, but they are lacking that particular set of skills or they say things which means nothing. The company is seller-centric and marketing is done at a very chaotic manner. Even though the medical and dental benefits are good, the pay is way below market rate.

Viewing 112 - 114 of 3,540 Reviews

Glassdoor has 4,192 Rakuten reviews submitted anonymously by Rakuten employees. Read employee reviews and ratings on Glassdoor to decide if Rakuten is right for you.