Rakuten reviews

3.6

72% would recommend to a friend

(3,548 total reviews)
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Hiroshi Mikitani

76% approve of CEO

56% positive business outlook

Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,548 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews
1.0
Jun 24, 2025
Recommend
CEO approval
Business Outlook

Pros

• Competitive pay in some cases. • Brand name of Rakuten may look good on your resume (if you survive long enough).

Cons

• “The fish rots from the head” — leadership sets the tone, and unfortunately, it’s one of favoritism, confusion, and self-preservation over actual business impact. • Leadership hires people in their own image—yes-men and political players—who in turn push out capable, questioning employees. • There’s no vision, no real product direction, and no measurable outcomes. It’s all noise and internal presentations, not actual delivery. • Culture of bootlicking thrives — managers are rewarded for playing politics, not for performance or team growth. • Good talent leaves or is pushed out to make room for the “circle” to expand. • Zero accountability and inflated egos at the top; leaders spend more time congratulating each other than building anything meaningful. • Japan HQ is unaware or indifferent to the internal chaos at Rakuten India.

Viewing 286 - 288 of 3,548 Reviews

Glassdoor has 4,202 Rakuten reviews submitted anonymously by Rakuten employees. Read employee reviews and ratings on Glassdoor to decide if Rakuten is right for you.