RapidScale reviews

3.0

36% would recommend to a friend

(21 total reviews)
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Duane Barnes

36% approve of CEO

27% positive business outlook

Reviews by job title

21 reviews

Reviews about "Compensation"

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1.0
Sep 16, 2019
Recommend
CEO approval
Business Outlook

Pros

Since the Cox acquisition in August 2018 - PTO, insurance, and 401k benefits became much better. The 401k matching was probably the best benefit. Lunch gets catered on Friday. If you're entry-level and want a good jumping off point, this is the place for you. I really enjoyed my direct teammates and working with them everyday.

Cons

You're going to get overworked, no doubt about that. The expectations of your role will be so broad, that you're inevitably doing something wrong. Management has no real idea or direction with their changes; and restructures seem to be the answer to every service and departmental problem. It's also a social club, so be prepared to play the game of "small office culture" where everyone is "family" to try to fit in. If you're someone who speaks up, don't work here. Your feedback and suggestions won't be seen as anything other than disrespect and challenging authority. People are quitting faster than they can backfill. Most of this is due to continuous fake promises, leading employees on, and unfair/unethical treatment. Other employees who had left recently also experienced a similar process. And if you ever do make a mistake, prepare for that to be held against you for as long as you work there. Over the changes, it remained constant that some of management were the most unprofessional people I've ever worked for and worked with. Incredibly hot-headed, knee-jerk reactions, gaslighting, and scare tactics aplenty. Sometimes it happened publicly where myself and other employees were punished, criticized, humiliated, and called out by name in front of others. It's an HR lawsuit waiting to happen. Your salary won't match what you do, or what you could be getting somewhere else. The "budgeting" magically gets in the way when it comes time for raises, promotions, or hiring skilled and essential employees. The current trend seems to be hiring the least experience labor for the cheapest price, while ignoring the retention of the higher-tiered employees they'll inevitably depend on. I suppose there's a belief that they can be trained into higher roles, but most of them have little or no experience relative to cloud environments. All of it to me points to the model of a corporate call center. In short - over-promised, overworked, and under-delivered.

1.0
Jun 4, 2018

Stay far away

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

None come to mind, I would mention the free lunch on Friday's, but that does nothing to make better for all of the negative aspects to this employer. You are much better off to buy your own lunch and save yourself from the nightmare that is rapidscale.

Cons

1. CIO acts like a child and dictator. Emotional decision are made and they become the law. The CIO is out of touch with technology and employees. 2. CEO does not know how to operate a business. Enough said here, many empty promises get made then he will go back on said promises when something costs too much or is too inconvenient for him. 3. Overworked. The salary may seem nice, but you won't see any overtime and you WILL be working an excessive amount of it. The CIO will often set unrealistic timelines for projects to be completed just to see the revenue in his pocket. The deadlines are either not met or are met improperly and a disaster ensues that has to be cleaned up. Of course said disaster is not the CIO's fault, it's yours! 4. Toxic culture. They have this fake "company culture" with free lunches and a fun work environment, but you'll find out very quickly that it's just on the surface. This is a terrible place to work and you will be treated unfairly and poorly. 5. Benefits are terrible. Low employer contributions, bad coverage and no 401k matching.

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RapidScale Response
7y
Thank you for your feedback. We’re excited to see you appreciated the compensation structure while you were at RapidScale. We believe in paying top performers well. That being said, I’m truly sorry that you didn’t advance your career and/or meet your desired career goals while here at RapidScale. RapidScale was once a startup company that grew quickly, thanks to the hard-working colleagues that you most likely were. As of August 2018, RapidScale is owned by Cox Enterprises, a $20B family-owned company that has won numerous employee satisfaction awards, in addition to the “Best Work Environments” award RapidScale won in 2017. Since the acquisition, we’ve added numerous additional benefits for our employees that can only come with the size of a $20B company, including unrivaled healthcare coverage, 401k matching, unlimited PTO, and much more. In addition, our senior management team has grown and changed immensely since this feedback was provided, and we’ve added many seasoned C-level business leaders who today help run the business. We are still entrepreneurial, operating inside of the Cox ecosystem, but no longer function in that ever-changing startup mode that many thrive in, but that may not have been the right fit for you. While we work hard to pay the best employees the best salaries, our non-exempt employees do sometimes work overtime and are paid for it. This is communicated upfront during hiring. Most of our hourly employees look forward to working overtime. That being said, this is a fast-paced, accountability-based work environment designed for top performers and that will hopefully always be ingrained in our culture. Thank you for taking the time to express your concerns. We meet weekly to improve the culture here and are always looking to get better. Your feedback has been invaluable in making us a better company.
1.0
Oct 18, 2017

RapidScale is a RapidFail

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Management is rarely around due to extraneous travel Corporate Office provides snacks and hosts Friday Lunch Corporate Office is in a great location and has a gym on the first floor

Cons

RapidScale lacks qualified people in C-Level management positions to function properly and prosper as a business. The corporate office environment is often hostile, draining, and mundane all at the same time. There are few individuals who work at the corporate location who sincerely enjoy working at this company...most people bond over the shared disdain for daily work responsibilities and micromanagement. Expect that your attendance will be tracked to the minute - you will be questioned and lectured if you come in at 8 and leave at 5. All salaried positions are expected to work "overtime" without proper compensation. Very poor work/life balance, especially in respect to family issues and child care. Working remotely is a bit easier because of poor management skills, and often times remote sales positions are not held to the same standards as other positions in the company. If you are remote, expect that you will be traveling - A LOT - at least once a week for multiple days at a time. If you come from a corporate environment, you will quickly find that there are few valuable resources for you to succeed. No 401k match, terrible benefits and benefit management, no HR department to handle internal issues and new hire procedures to list a few. The handbook looks like something that was printed offline or taken from another company and not tailored to the RapidScale specifically - which will make you feel uneasy almost immediately. Take extreme caution when accepting a position at this company. Turnover is high, and you are at the mercy of your manager, and how they may be feeling that day. Little to no positive or negative feedback on your performance, and you will have to chase down any bonus or commission that was promised to you. As an older male working for this company, I really felt bad for the young adults and women working here. They were treated poorly and were rarely given opportunities beyond administrative work. Their compensation is inadequate in comparison to that of their male counterparts. Beware of the "positive" reviews on this site - employees are compensated for positive reviews, and many are written by upper management in an attempt to cover up any "negative" review that may be posted.

avatar
RapidScale Response
7y
Thank you for your feedback. We're truly sorry that you didn’t have the experience you wanted to have at RapidScale. We take this very seriously. RapidScale was once a startup company that grew quickly, thanks to the hard-working colleagues that you most likely were. As of August 2018, RapidScale is owned by Cox Enterprises, a $20B family-owned company that has won numerous employee satisfaction awards, in addition to the “Best Work Environments” award RapidScale won in 2017. Since the acquisition, we’ve added numerous additional benefits for our employees that can only come with the size of a $20B company, including unrivaled healthcare coverage, 401k matching, unlimited PTO, and much more. In addition, our senior management team has grown and changed immensely since this feedback was provided, and we’ve added many seasoned C-level business leaders who today help run the business. We are still entrepreneurial, operating inside of the Cox ecosystem, but no longer function in that ever-changing startup mode that many thrive in, but that may not have been the right fit for you. While we work hard to pay the best employees the best salaries, our non-exempt employees do sometimes work overtime and are paid for it. This is communicated upfront during hiring. Most of our hourly employees look forward to working overtime. That being said, this is a fast-paced, accountability-based work environment designed for top performers and that will hopefully always be ingrained in our culture. Thank you for taking the time to express your concerns. We meet weekly to improve the culture here and are always looking to get better. Your feedback has been invaluable in making us a better company.
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