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      RealPage

      Engaged Employer

      RealPage reviews

      3.6

      64% would recommend to a friend

      (2,632 total reviews)
      avatar

      Dirk Wakeham

      85% approve of CEO

      58% positive business outlook

      Ratings by demographic groups

      RealPage has an employee rating of 3.6 out of 5 stars, based on 2,632 company reviews on Glassdoor which indicates that most employees have a good working experience there. The RealPage employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      3K reviews
      1.0
      Mar 25, 2017

      Overworked & Underpaid

      Support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      I learned a lot about software and property management.

      Cons

      Never have I felt so unrewarded for working so hard. You'll get used to help create company profit that is not shared with you. You're required to defend an awful and overpriced product. The work is challenging and unfulfilling. As a support representative, the actual job conditions were barely humane. Unending calls with constant pressure to shorten call times but increase call "quality." We were allowed time off the phone once every few months- I barely had a chance to get to know co-workers. The pay was laughable when you consider the complexity of accounting, regulation knowledge, tech support, troubleshooting, and customer service that was required, plus flexibility about training on any newly acquired product. We were measured with meaningless metrics and management poorly enforced or communicated expectations. Half the jobs are being moved to the Philippines or India so there is a lot of job insecurity as well. The pressure felt relentless and I burnt out quickly. There is no point moving to another position in the company- they put a cap on pay. It seems that there are some individuals in the organization that are attempting to improve things, but I don't think things will ever get better with the current executive team. They seem ignorant and interested in profit over people.

      avatar
      RealPage Response
      9y
      Thank you for your post. I deep dived your situation today with Chris and Ryan who you know and are leaders of the function. So lets tick through your issues. The plan calls for the headcount in Vermont to stay flat to slightly increase in 2017. So lets put those fears to rest. We do want to improve call quality while answering customer questions as fast as we can. Not everyone thrives under this pace. But many do as attrition is not high. The issue of pay did come up in the engagement survey and that is being reviewed to the relative labor market. Chris is working on the analysis and we look forward to seeing his recommendation. The job conditions are not inhumane, we just moved into a brand new state of the art facility in a technology park. Calling the leadership ignorant is a lack of knowledge and we are very aware that without great people it impacts revenue and profitability. And we are growing organically as well as through acquisitions. At the end of the day, this job may not have been good match. I agree with your advice on the imperative of retaining talented employees. We wish you well in your future endeavors. Sincerely Kurt Twining
      1.0
      Oct 5, 2016

      Do not go to work for this company

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I can't think of a single pro to go and work for them

      Cons

      They have no regard or loyalty for employees who've been with them for many years. Was laid off with three hours notice and an extremely insulting severance package.

      avatar
      RealPage Response
      9y
      Thank you for your post. Its never easy to transition from a company. I can tell you this, when one door closes, often times a new door and hopefully a door that you want to open will be available to you. Considering that there was nothing that you felt was a positive lends me to believe you will find something more to your likening in the future. I wish you nothing but the best in your future endeavors. Sincerely, Kurt Twining
      1.0
      Feb 5, 2016

      Poor Communication

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent Paid Time Off options.

      Cons

      Inter-department communication and cooperation is incredibly poor and makes it difficult to complete tasks.

      avatar
      RealPage Response
      10y
      Thank you for your post. I'm glad you liked the Paid Time Options. I wish your communications experience was better. I am meeting with your functional leadership team this week and I will bring up your post, in an effort to bring focus to your advice. I wish you well in your future endeavors. All the best, Kurt Twining
      Viewing 157 - 159 of 2,632 Reviews
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