Is Realtor.com a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Realtor.com have rated their employer with 2.2 out of 5 stars in 101 Glassdoor reviews. This is a lower than average score with the overall rating of Realtor.com employees being 3.4 out of 5 stars. Search open Customer Service (CSR) Jobs at Realtor.com now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Realtor.com .

Does Realtor.com pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Realtor.com with 2.6 out of 5 stars based on 101 anonymously submitted employee reviews. This is 37.5% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Realtor.com.

How happy are Customer Service (CSR) professionals working at Realtor.com?

12% of Customer Service (CSR) employees at Realtor.com would recommend their employer to a friend. This rating has decreased by 29% in the past 12 months. Customer Service (CSR) professionals have also rated Realtor.com with a 2.2 rating for work-life-balance, 3.5 rating for diversity and inclusion, 1.9 rating for culture and values and 2.5 rating for career opportunities.

What are the top reviewed jobs at Realtor.com?

Account Executive (54) , Customer Service Representative (CSR) (52) , Software Engineer (52) , Customer Service Representative (37) , Consumer Success Representative (34) , Senior Software Engineer (28) , Digital Sales Consultant (25) , Sales (23) , Realtor (17) , Manager (16) , Product Manager (13) , Staff Software Engineer (12) , Associate Software Engineer (11) , Sales Associate (11) , Customer Success Representative (10)

What are the pros of working at Realtor.com according to real employee reviews?

"The people are great and you can easily consider them friends." ((in 81 reviews)); "Great benefits and the people/coworkers are great!" ((in 77 reviews)); "work life balance is good" ((in 58 reviews)); "They try to show a great culture to the new hires and you will be fooled at first!" ((in 54 reviews)); "Remote work from home position" ((in 29 reviews))

What are the cons of working at Realtor.com according to real employee reviews?

"Lack of job certainty with frequent layoffs" ((in 42 reviews)); "Your direct manager is overloaded with work so expect your 1" ((in 35 reviews)); "Very poor upper management ." ((in 24 reviews)); "Clear favoritism towards some employees enables bullying and harassment ." ((in 12 reviews)); "Poor internal infra and communication" ((in 9 reviews))

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Realtor.com Customer Service (CSR) reviews

2.2

12% would recommend to a friend

(101 total reviews)

Damian Eales

3% approve of CEO

11% positive business outlook

Ratings by category

3.5

Diversity & inclusion

2.6

Compensation and benefits

2.5

Career opportunities

2.2

Work/Life balance

2.0

Senior management

1.9

Culture & values

Customer Service (CSR) employees have rated Realtor.com with 2.2 out of 5 stars, based on 101 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Realtor.com is rated 40% below average by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

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Gender

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Reviews by job title

101 reviews

5.0

Mar 31, 2021

This is a Campaign in Colombia, South América. Thats why you a seeing that salary yearly

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

No customers yelling at you, outbound campaign

Cons

Extremelly regulated industry, real estate

3.0

Mar 23, 2021

Lots of favoritism

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Ok benefits and employee recognition

Cons

Not enough staff. Too much favoritism and drama that goes on with management.

3.0

Mar 17, 2021

It could be better

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Time off is better than most, When in office free food and drinks plus a monthly stipend for the snack shop.

Cons

Quality department is never consistent with how they grade, the lack of upward mobility is surprising unless you want to be a manager( don't recommend) Make sure you get a good manager they can make the difference. Pay is ridiculously low even thought they say its not a sales job it really is, either the base pay needs to come up or commissions need to come up significantly 1% isn't going to cut it especially living in Austin.

Viewing 73 - 75 of 101 Reviews

Jobs at Realtor.com

Software Test Engineer

Senior Staff HR Business Partner

Principal Data Engineer

Lead Product Designer, Customer

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Realtor.com Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

This is a Campaign in Colombia, South América. Thats why you a seeing that salary yearly

Lots of favoritism

It could be better

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