Realtor.com Customer Service (CSR) reviews

2.2

12% would recommend to a friend

(101 total reviews)
avatar

Damian Eales

3% approve of CEO

11% positive business outlook

Customer Service (CSR) employees have rated Realtor.com with 2.2 out of 5 stars, based on 101 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Realtor.com is rated 40% below average by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.6 stars).

Reviews by job title

101 reviews
2.0
Mar 1, 2013
Recommend
CEO approval
Business Outlook

Pros

Casual dress. Fairly flexible with scheduling and getting time off. Decent pay compared to other similar jobs.

Cons

It was a decent company when I started in 2007 but went downhill fast. They became more concerned with making more sales than actually providing decent customer service and supporting the products that they offer. Sales reps are encouraged to lie and misrepresent products to get sales. Company isn't keeping up with technology and results of competitors resulting in unsatisfied clients. Be prepared to be treated terribly by management as well unless you are one of the lucky ones that becomes friends with them. The "quality assurance" is a joke, if you don't upsell you fail, even if your customer service was perfect.

1.0
Feb 3, 2010
Recommend
CEO approval
Business Outlook

Pros

Nothing. Unless you enjoy being treated like crap from your employer.

Cons

They lie to all of the employees. They pay people that have been here half the time as other more decorated employees up to a dollar more. They keep themselves severely understaffed so "Special" teams fall behind on work and are then repremanded or asked to work over because the company cannot manage themselves properly.

Viewing 100 - 101 of 101 Reviews

Glassdoor has 1,227 Realtor.com reviews submitted anonymously by Realtor.com employees. Read employee reviews and ratings on Glassdoor to decide if Realtor.com is right for you.