Is Realtor.com a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Realtor.com have rated their employer with 2.2 out of 5 stars in 101 Glassdoor reviews. This is a lower than average score with the overall rating of Realtor.com employees being 3.4 out of 5 stars. Search open Customer Service (CSR) Jobs at Realtor.com now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Realtor.com .

Does Realtor.com pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Realtor.com with 2.6 out of 5 stars based on 101 anonymously submitted employee reviews. This is 37.5% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Realtor.com.

How happy are Customer Service (CSR) professionals working at Realtor.com?

12% of Customer Service (CSR) employees at Realtor.com would recommend their employer to a friend. This rating has decreased by 29% in the past 12 months. Customer Service (CSR) professionals have also rated Realtor.com with a 2.2 rating for work-life-balance, 3.5 rating for diversity and inclusion, 1.9 rating for culture and values and 2.5 rating for career opportunities.

What are the top reviewed jobs at Realtor.com?

Account Executive (54) , Customer Service Representative (CSR) (52) , Software Engineer (52) , Customer Service Representative (37) , Consumer Success Representative (34) , Senior Software Engineer (28) , Digital Sales Consultant (25) , Sales (23) , Realtor (17) , Manager (16) , Product Manager (13) , Staff Software Engineer (12) , Associate Software Engineer (11) , Sales Associate (11) , Customer Success Representative (10)

What are the pros of working at Realtor.com according to real employee reviews?

"Great benefit plan" ((in 86 reviews)); "The people are great and you can easily consider them friends." ((in 78 reviews)); "Great pay and end of year bonus" ((in 62 reviews)); "Good work life balance and challenging/fun projects to work on" ((in 55 reviews)); "They try to show a great culture to the new hires and you will be fooled at first!" ((in 53 reviews))

What are the cons of working at Realtor.com according to real employee reviews?

"frequent layoffs in company around 3 years" ((in 39 reviews)); "Your direct manager is overloaded with work so expect your 1" ((in 35 reviews)); "Very poor upper management ." ((in 24 reviews)); "Clear favoritism towards some employees enables bullying and harassment ." ((in 11 reviews)); "Poor internal infra and communication" ((in 8 reviews))

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Realtor.com Customer Service (CSR) reviews

2.2

12% would recommend to a friend

(101 total reviews)

Damian Eales

3% approve of CEO

11% positive business outlook

Ratings by category

3.5

Diversity & inclusion

2.6

Compensation and benefits

2.5

Career opportunities

2.2

Work/Life balance

2.0

Senior management

1.9

Culture & values

Customer Service (CSR) employees have rated Realtor.com with 2.2 out of 5 stars, based on 101 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Realtor.com is rated 40% below average by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

101 reviews

3.0

Sep 28, 2020

If you don't mind a call center, it's not a bad job.

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Nice trainers and managers. Uncapped commission

Cons

call center job. Customers are jerks.

3.0

Jul 1, 2020

It’s ok

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pay culture hours life balance

Cons

Pay. System. Lenders and agents.

2.0

Mar 19, 2020

Emotional Roller Coaster.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pros: Free lunch. The people are generally nice to work with. If you're looking for a temporary gig/to make a quick buck with little effort this is the place for you.

Cons

Cons: If you're hardworking and looking for a career, this is not the place for you. Management does not care about moral or their employees in the slightest. At the beginning of every year the SCR "compensation plan" gets cut while executive salaries increase. If you're looking to survive in Austin, work-life balance will not be unheard of at Realtor.com.

Viewing 85 - 87 of 101 Reviews

Jobs at Realtor.com

Software Engineer, Backend

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Realtor.com Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

If you don't mind a call center, it's not a bad job.

It’s ok

Emotional Roller Coaster.

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