Realtor.com Customer Service Representative CSR reviews

after being acquired, I would have taken a pay cut if I decided to stay with the company

* Benefits downgraded over the last couple of years (medical, dental, vision, etc.) Used to have one of the best benefit packages, but is now unfortunate. *People moved into positions they are obviously not qualified for, causing immense backlogs of work for weeks, if not months. Also, not moving those back out and putting someone else in that knows or is eager to learn. *Can never say "we made a mistake, so we're going to undo this and try something different." *Lay-offs, then complaining when queues are overloaded, but not going to hire anyone. *More focused on metrics than helping customers. (Short call time, then move them to another department, even if you know how to help). *No support for burn-out. Just push through and recover over the weekend, unless there is mandatory overtime on the weekend. *HR. They are either overloaded too, or just don't care. No response on issues, or one that doesn't address the question. *Work/life balance is not a priority. *Doesn't listen to overwhelming customer feedback, only cares about getting paid.