Triple the normal work load for non commensurate pay. Told to think of this as "any other job" to justify ok pay for highly stressful work. Laid off 40% of all employees after told initially would be given a guaranteed salary, while sheltering at home, When deemed essential, told we needed to get back to work and needed to meet with clients in person without offering PPE and told to figure it out. Other option was furlough with minimal pay and no guarantee would come back without ability to switch license. Agents that continued to meet with clients at person did so in fear of being "laid off".
Management wanted you to "open up" your schedule to "available" all day , every day for last minute appointments starting from 8am to 8pm. Average closing rate was 10% for company so spent lots of time working with sometimes very demanding and difficult clients that were not actually going to buy and you had to work with everyone you were assigned to. Pretty much on call all the time and driving constantly.
Must be on emails and phone constantly because of very high amount of communications and requests sent with immediate response required. Lots of rules and constantly told what you're doing wrong. Take clients word over agents.
Constantly told "Redfin is not for everyone" and top management in San Diego dictated a highly stressful, demanding, workaholic environment. Agents experienced bullying and overly angry and aggressive style by a particular manager and many agents had to switch team leaders with no accountability or recourse for that manager. Last annual survey completed showed agents felt overworked, underpaid, undervalued with no work life balance. New committees were formed to address these issues and nothing was done. Still same environment.
When Redfin did big layoff, in April, top agents were furloughed or laid off and existing escrows/clients were given away to remaining agents with very little or no pay to departing agents.
