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      Residence Inn

      Part of Marriott International

      Is this your company?

      Residence Inn reviews

      3.4

      39% would recommend to a friend

      (444 total reviews)

      Jun Luna

      43% approve of CEO

      38% positive business outlook

      Ratings by category

      3.3

      Diversity & inclusion

      2.9

      Culture & values

      2.9

      Work/Life balance

      2.9

      Senior management

      2.6

      Compensation and benefits

      2.6

      Career opportunities

      Residence Inn has an employee rating of 3.4 out of 5 stars, based on 444 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Residence Inn employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      444 reviews
      3.0
      Jun 16, 2019

      Front Desk, Customer Service Centered

      Guest service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Reliable Schedule Easy to learn Operating System Customer Service Oriented Many return guests PTO

      Cons

      Changes seem to happen often in management causing projects to be abandoned or overlooked when new management begins. While the work is self-directed and associates are given power to make decisions, there are some instances where there needs to be manager involvement but it often fails to occur. There are often not enough staff in order to be able to trade schedules or take days off. These days have to be covered by the assistant manager or not taken at all.

      2.0
      Jun 12, 2019

      Strange shift times

      Front desk agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Improves your communication skills, improves your customer service skills

      Cons

      Shifts have many lulls, grave yard shift is terrible

      Viewing 436 - 438 of 444 Reviews
      Related searches: Residence Inn jobs | Residence Inn salaries | Residence Inn benefits | Residence Inn interviews
      ReviewsResidence Inn reviews

      Glassdoor has 468 Residence Inn reviews submitted anonymously by Residence Inn employees. Read employee reviews and ratings on Glassdoor to decide if Residence Inn is right for you.