Is Residence Inn a good company to work for?

Residence Inn has an overall rating of 3.4 out of 5, based on over 468 reviews left anonymously by employees. This rating has increased by 2% over the last 12 months. 39% of employees would recommend working at Residence Inn to a friend and 38% have a positive outlook for the business. The best reviews about Residence Inn have been left by employees working as Night Auditor , Front Desk Receptionist and Night Auditor/Front Desk Agent .

Does Residence Inn pay their employees well?

According to anonymously submitted Glassdoor reviews, Residence Inn employees rate their compensation and benefits as 2.6 out of 5. Find out more about salaries and benefits at Residence Inn. This rating has decreased by 12% over the last 12 months.

How satisfied are employees working at Residence Inn?

39% of Residence Inn employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Residence Inn 2.9 out of 5 for work life balance, 2.9 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Residence Inn?

Front Desk Agent (74) , Front Desk Receptionist (37) , Night Auditor (26) , Housekeeper (22) , Night Auditor/Front Desk Agent (18) , Guest Service Agent (11) , Front Desk Associate (10) , Operations Manager (9) , Guest Service Representative (8) , Sales Coordinator (8) , Assistant General Manager (7) , Breakfast Attendant (7) , Front Desk (7) , Front Desk Supervisor (7) , General Manager (7)

What are the pros of working at Residence Inn according to real employee reviews?

"They have been so helpful and the benefits are great." ((in 25 reviews)); "Coworkers were great and are helpful" ((in 16 reviews)); "Great people to work with!" ((in 13 reviews)); "Good work environment" ((in 11 reviews)); "Staff is friendly and awesome!" ((in 7 reviews))

What are the cons of working at Residence Inn according to real employee reviews?

"Low pay and dealing with guests can sometimes be a nightmare." ((in 43 reviews)); "Poor management, push to get memberships, deal with difficult guests for long periods of time" ((in 36 reviews)); "Long hours and lots of staffing challenges" ((in 8 reviews)); "Poor leadership" ((in 4 reviews)); "Growth opportunities." ((in 3 reviews))

What are the top reviewed Residence Inn locations?

Dallas , Orlando , Salt Lake City , Houston , San Diego , Jersey City , Chicago , Charlotte , Columbus , Manchester , Boulder , Seattle , Miami , Miami Beach , Greenville , Peoria , Saint Louis , New York , Flagstaff , Saginaw , Bozeman , Omaha , Albuquerque , Washington , Austin , Minneapolis , Fort Smith , South Bend , Garden Grove , Roseville

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Residence Inn

Part of Marriott International

Residence Inn reviews

3.4

39% would recommend to a friend

(444 total reviews)

Jun Luna

43% approve of CEO

38% positive business outlook

Ratings by category

3.3

Diversity & inclusion

2.9

Culture & values

2.9

Work/Life balance

2.9

Senior management

2.6

Compensation and benefits

2.6

Career opportunities

Residence Inn has an employee rating of 3.4 out of 5 stars, based on 444 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Residence Inn employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

444 reviews

5.0

Jun 21, 2023

Hotel

Hotel operations manager

Recommend

CEO approval

Business Outlook

Pros

Great Management Knowledgeable Team Teamwork with otheremployees

Cons

Great company Great people Determine in everything they do

3.0

Jun 19, 2023

Good

Receptionist

Recommend

CEO approval

Business Outlook

Pros

Good customer service and entertainment

Cons

Always not fully sleep and difficult guest

1.0

Jun 15, 2023

DO NOT APPLY HERE! There are other hotels that are better

Front desk associate

Recommend

CEO approval

Business Outlook

Pros

There are none that's why I found a new job

Cons

Management awards bad behavior for several employees and then expects more from the good employees. If you work the 3 to 11 shift the night person is never on time. You are lucky if you get out by 11:15 pm Place is a dump. Pool is closed, fire pit does not work, no air conditioning in the lobby. Some TV's in the rooms do not work at all or are missing channels. Management does not know or just does not order supplies. Currently a handful of snacks in the market (shelves are empty) and no beer in the cooler. Beer has been out for almost 2 weeks. Still waiting 3 weeks later and no toner has been ordered for the business center printer so guests can not print anything Grounds look crappy. The scores for our Marriott Surveys are very low because guests are not happy with the property. When something breaks it does not get fixed or repaired. I can keep going.

Viewing 130 - 132 of 444 Reviews

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Jobs at Residence Inn

Open Positions at The Residence Inn Worcester

Executive Housekeeper