Pros
* This is both a pro and a con: they'll hire anybody. If you're in a tight spot and need a job right now then definitely apply here.
Cons
* Boredom - During some weeks I went HOURS between calls. What is there to do between these calls? You're not allowed to use the internet, bring your cell phone or a book, and talking is discouraged. * Deceptive job description - I worked in connected vehicle. On the sign outside when I applied it said "NO SALES!" During onboarding you mostly train to handle emergency situations, auto theft recovery, and other features of connected vehicle; but a little bit of payment and account management as well. After onboarding basically all you do is answer the phones and try to keep people from cancelling their free trials of an overpriced, buggy, unreliable service. If you can't keep people from cancelling your scores are hurt, and that in turn hurts your paycheck. That sounds a lot like sales. * Absolutely HORRENDOUS attendance policies - Want to switch a shift one day with a coworker so that you can go to the doctor, a funeral, or have special plans? Well, first ask your supervisor, who will then talk to her or his boss, who will then talk to somebody else, who then calls somebody in Texas who will just say no for no apparent reason. Did you go to the doctor anyways? That's a mark. 3 more and you're fired. Need to permanently switch from your morning shift to an evening shift or vice versa because life happens? What's this? There's even somebody on the evening shift willing to trade? Too bad! A young lady in my group who could save any account and sell anything had to quit because some person in Texas that we never met wouldn't let her switch shifts with somebody on the evening shift. This company would literally rather let you quit than have you keep making them money hand over fist. It's baffling. Planning on taking a trip and letting your bosses know months in advance? Well, you won't get an answer until a few days before, and they MIGHT approve half the time, but certainly not all. * The product is awful - Sirius XM Radio outsources a lot of their connected vehicle products to this company, but Sirius gives you absolutely no tools to troubleshoot the rampant technical issues besides saying "go to your dealer" and an extremely rude help desk line that leaves you on hold awkwardly with the customer for long stretches. * Depending on the product you work with there is either plenty of opportunity for advancement, or absolutely none - Multiple times I applied for a supervisory position but it was repeatedly denied to me because it wasn't with the OEM I worked with. Meanwhile the staffing in the OEM I worked with only kept shrinking. I am very much qualified for a supervisor position: I have a bachelor's degree, previous experience, and my performance reviews were always top notch. But whenever I applied for these positions I was always told they were saving me for a supervisor position with my OEM. Meanwhile people that have been with the company a fraction of my time were being promoted across OEMs. So they either didn't want me as a supervisor and weren't honest with me, or they kept promising me something they couldn't or didn't want to deliver. Neither of those speaks well to the company. * The pay is about average among the local call centers, but the health insurance benefits are insanely overpriced and poor quality. Long story short: I lost a previous job when the company shut down. I sent out resumes and applications everywhere so I could keep a roof over my head and Results hired me first. Out of a misplaced sense of loyalty I stuck around while turning down better job offers thinking that my hard work, experience, and ideas would be rewarded. They never were. It took me a year for me to finally stop giving the benefit of the doubt and realize that they didn't care about me or anybody else. I put myself back on the job market and got out.