1.Unrealistic + non achievable KPIs (you are live on 6-8 chats in one go constantly most of the day) if you make a little mistake anywhere even a coma during the chat they will find it and will judge your performance on that one mistake for the day.
2. Knowledge base sucks- lengthy unclear article on every single thing, its like finding a needle in a haystack.
3. They deliberately gives you mark down not to improve but to throw out because the KPIs are set in a way it is inhuman to achieve them. Than will put reports on your face as if the problem is you.
4. Always overload with work.
5. Keep moving you internally in different verticals on the name of business requirement.
6. It’s like being in a school because you are always reading learning and than unlearning and learning different things again in a very short span of time, no proper training since there are very less tenured agents to train you.
7. Revolut hate their employees in a sophisticated manner, they will put so much pressure on you that you will want to resign every day or cry. Then they will find a way to terminate you.
8. Not a fast passed company, users scream on agents for unsatisfactory services they do not know they are the 5,6 or 8 th person being handled at the one time.
9. Management have no idea how to manage Human Resource, they actually do not consider you human with memory and brain they consider you artificial intelligent robots just want to feed data and you are supposed to not make a single mistake even to follow a process to apply while you are taking lunch.
10. No work life balance, full of stress and sleepless nights.
