Rewards Network reviews

3.5

62% would recommend to a friend

(385 total reviews)
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Stephen Fusco

Not enough data to show CEO approval

57% positive business outlook

Rewards Network has an employee rating of 3.5 out of 5 stars, based on 385 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rewards Network employee rating is in line with the average (within 1 standard deviation) for employers within the Media & Communication industry (3.7 stars).

Reviews by job title

385 reviews
1.0
Oct 1, 2014

The Biggest Disappointment!

Recommend
CEO approval
Business Outlook

Pros

Work from home, computer and cell phone provided by the company, benefits, 401K.

Cons

They will work you like a dog and rule with an iron fist. This company has a fear-based culture designed to keep you in line and producing. Most people don't even make it passed the 90 day ramp. Employee turnover is at 70%! There is absolutely NO support for the Sales team and the product is stagnant. Rewards Network is getting squeezeed out of the market and Senior Leadership is clueless. No one in the corporate office listens to the people who have their "feet on the street", talking to clients, learning about the competition, and hearing the objections. All suggestions fall on deaf ears. The company has a horrible reputation out on the street and it is not improving. Member match rate has seriously declined, amounts to be funded to merchants dramatically decreased, deal size and counts dropped significantly along with the Account Executive's earnings!!! You make less money your second year than your first year because retention is horrible and you can't keep clients. You make a floor payment which is supposed to help you till you build your book of business, but most clients leave because they feel taken advantage of. Account Executives who have been with the company 15 years only have a book of business of 100 clients! Really?! Yes, it's true. Experienced, top-producing, tenured reps of over 10 years only making around $120,000. What a joke! To even understand the commission breakdown and how you are paid your pennies will take you a lifetime! Get ready to have your brow beat for everything you are not doing correctly if you decide to work for Rewards Network. Employees have so much on their plates and are responsible for so many things it is impossible to concentrate on any one given thing. Not to mention the extremely long, arduous boarding process for deals! You spend so much time chasing down merchants and paperwork, and performing contract rework your head will explode! So much wasted time and resources in this company it's sad. Too many great employees have left or have been fired. I would not recommend working for this company.

2.0
Sep 22, 2014
Recommend
CEO approval
Business Outlook

Pros

I met and worked with some truly great people. It was wonderful to have an annual sales conference to network and learn from everyone at different levels. I had the unique opportunity to meet some great people within the restaurants that I created and fostered relationships with.

Cons

The pros went out the door along with the sales and in-house employees who were the glue to customer retention and growth.People who kept the company moving as a pretty well oiled machine. People who understood the business and were true team players with strong work ethic. There was a time that RN used to be a pretty decent and exciting company and one we could feel proud of working for. (Of course not without challenges and need of product growth.) What did start with work/life balance became an over-micromanaged environment with negativity and fear in the form of leadership. Given this, the pros have diminished. There is a lack of true leadership from regional (not all-but many) to the western V.P. and upward. There has been too much dissension and "high school drama" type management style. Unfortunately the V.P. turns a blind eye and doesn't want to address it with some of his regional managers, instead appears to condone unprofessional behavior. There is a great disconnect and lack of qualified management. Some managers definitely slipped through the cracks without having true experience managing outside sales teams. Some managers were promoted and never should have been, lacking the objectivity and experience to manage multiple regions. It was more important to many managers to have a "loyal click" than experienced and ethical team players. (The latter may have made their managers feel inferior due to lack of confidence and ability to objectively manage.) I was sad to have reached the point to make the decision to leave. **For the sales person who posted a positive review about Los Angeles, you are lucky. You have a great manager. Many have not been as fortunate as you. **

2.0
Sep 16, 2014

Great Environment... Senior Leadership is Terrible

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Employees, Office Environment, Socials, iDine program, Benefits Package

Cons

Senior Leadership is out of their minds

Viewing 295 - 297 of 385 Reviews

Glassdoor has 390 Rewards Network reviews submitted anonymously by Rewards Network employees. Read employee reviews and ratings on Glassdoor to decide if Rewards Network is right for you.