Ritz-Carlton reviews

3.7

69% would recommend to a friend

(2,962 total reviews)
avatar

Hervé Humler

80% approve of CEO

67% positive business outlook

Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,962 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.7 stars).

Reviews by job title

3K reviews
1.0
Nov 20, 2018

server attendant

Recommend
CEO approval
Business Outlook

Pros

free food, discount in hotels, vacation paid.

Cons

They make you work as hard as they want, some managers get disrespectful when they are stressed, the company does not apply the same policy to managers as they do to regular employees, only the managers favorite has the opportunity to "grow", hr works to protect the benefit of the company and their manager but does not apply assistance to their regular employees.

1.0
Oct 31, 2018

Hidden wine...hidden pay

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It technically a "ritz carlton". I got the meet Cheyenne at training, and oh my God that girl with the light eyes was beautiful.

Cons

This is not a job for a professional adult, you will for the most part stand by the check-in desk like a Carnival Barker and try to get people to notice the hidden wine room, which is named appropriately because nobody knows it's there. If you ask them how much will you earn weekly they will give you a half-assed answer stating that they don't know because they don't know the cash tips. There are no cash tips! My biweekly check if I was lucky was $750 and that's what I made if I was a banquet waiter in addition. This is not a job for professional that has wine knowledge, this is a job for recent college grad that lives in their mother's home and wants ritz Carlton on their resume. You think I'm a jaded ex-employee? Before you accept the job ,ask the employees at the front desk or at the bar or the valets how busy the hidden wine room attendant is. With that said, if you are the type of human being that can stand somewhere for 8 hours straight accomplishing nothing and staring into space without becoming frustrated this is the position for you!

2.0
Apr 12, 2018

Towel Attendant

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good benefits, Decent pay. Tips can double your income.

Cons

Claim to be the top 1% in hospitality but a coworker stole $200 Raybans from me. Mediocre place to work overall. They claim to be ladies and gentlemen serving ladies and gentlemen but I only saw that around management.

Viewing 64 - 66 of 2,962 Reviews

Glassdoor has 3,527 Ritz-Carlton reviews submitted anonymously by Ritz-Carlton employees. Read employee reviews and ratings on Glassdoor to decide if Ritz-Carlton is right for you.