Ritz-Carlton reviews

3.8

67% would recommend to a friend

(2,969 total reviews)
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Hervé Humler

80% approve of CEO

66% positive business outlook

Ritz-Carlton has an employee rating of 3.8 out of 5 stars, based on 2,969 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.7 stars).

Reviews by job title

3K reviews
4.0
Jan 4, 2016

Server

Recommend
CEO approval
Business Outlook

Pros

Money, money, money. This place is run on money and the ONLY REASON to be here is to make it.

Cons

Terrible managment. If it werent for said money these people with their butt on their own lips would have to do the work. Unfortunately this company teaches to have a first person resolution completely taking any commitment away from managers.

3.0
Jan 4, 2016

Internship

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Uniform, Free meals, Overtime payment, Rotation

Cons

HR needs to take care for their interns more. We were suffering to get hours while the slow seasons. Couldn't learn properly as a student who studies hotel management but, just work whenever the hotel needs help on their busy season.

3.0
Dec 30, 2015
Recommend
CEO approval
Business Outlook

Pros

Excellent benefits. I cannot speak highly enough about how well the Ritz-Carlton treated their employees post-Katrina. We were compensated for 6 weeks, we were offered benefits continuation for 12 months, we were offered jobs throughout the world, jobs for our family members displaced with us, housing for up to 2 months not just for us but our family members displaced with us, and up to $10,000 in financial relief for those that suffered devastating losses.

Cons

I loathed the fact that the entire management staff, save the sole Manager-On-Duty, would disappear on Friday and Saturday nights (often the busiest times at a French Quarter hotel) only to chastise you on Monday morning for how you handled the absolute insanity and chaos of the 3 prior days. Little did they know, it would often be just me and a single-desk agent holding down the Lobby while the MOD chased a prostitute and her pimp out of the hotel, a drunken guest threw up on the marble floor, a third guest began shouting that she'd seen a cockroach in the hallway (thankfully, she'd only seen the one cockroach and not the entire family of rats that also occupied her floor), while a celebrity on 14 demanded a new room because she didn't feel that the only junior executive suite in the building was up to snuff and she felt that we should offer her the Presidential Suite, for free (normally $5,000/night), because she'd been in a couple of movies and her husband was a well-known director. The management often brought a whole new meaning to the phrase, "Monday-morning quarterbacking."

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Glassdoor has 3,536 Ritz-Carlton reviews submitted anonymously by Ritz-Carlton employees. Read employee reviews and ratings on Glassdoor to decide if Ritz-Carlton is right for you.