Ritz-Carlton reviews

3.8

67% would recommend to a friend

(2,969 total reviews)
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Hervé Humler

80% approve of CEO

66% positive business outlook

Ritz-Carlton has an employee rating of 3.8 out of 5 stars, based on 2,969 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.7 stars).

Reviews by job title

3K reviews
5.0
Dec 29, 2015

Working at RCSB

Recommend
CEO approval
Business Outlook

Pros

Great leadership in the Sales. Much care is taken to keep the employees happy and HR works very hard to engage the staff; many hotel-wide events. Great support and options to volunteer.

Cons

Getting to the island that is Miami Beach and parking can be challenging if you don't have a designated spot. Very hot and humid in the summer.

4.0
Dec 28, 2015

Great resumé builder, poor pay

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Resume builder: Everyone knows that you have to walk a straight and narrow path to work at the Ritz-Carlton, that you must conduct yourself professionally, and you are trained to provide the best customer service in the industry. All of these are qualities that future employers appreciate. The benefits: Marriott International provides great benefits to employees. Free access to Rosetta Stone, 401k matched up to 6% after one year of employment, free cafeteria, laundry services, PTO, easy ability to get overtime since it is a 24/7 operation and discounts at any Marriott International (if you can get enough consecutive days off to use it.) Certain wireless providers and fitness centers offer 20% discounts to employees. Networking: Since it is a resort, it's a great opportunity to meet many people.

Cons

Pay: The pay is low for all the efforts expended working here. Since it is a resort, sometimes it can take an hour just to park a mile away and get into the locker room, check out a uniform, get changed and catch an elevator to your floor. Most people in experienced level positions have second jobs just so they can afford to keep this one. 6 month commitment: If you apply for a position, keep in mind that you must remain in that position for at least 6 months prior to switching to another. Taking time off: It is very difficult to get times you request off approved. Also, if you request a day off and it gets denied and you happen to be ill that day you will be written up and uneligible for promotions for 6+ months. Because of this, many employees will suggest you simply call in sick for any days you absolutely need off. Not being able to enjoy the property: You are unable to stay at the hotel if you are an employee. You can dine in the two main restaurants during slow periods with prior written permission from your manager but you cannot dine in the beautiful oceanfront lounge, 180blü. I highly recommend coming here for sunset drinks prior to applying here. Unlike other establishments in the industry, you are not able to order take out during your breaks or after your shifts. You are only able to eat in the cafeteria. If you are very health conscious, it can be difficult to bring your own lunch as you have no access to a cooler during your shift.

4.0
Dec 27, 2015

I worked at Ritz Carlton (full time)

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

great option to start a career in hospitality, good team to work with it, discounts at other Ritz locations for employers and their families

Cons

HR management without any vision, make sure that your pay check is correct, some people work much harder than others.

Viewing 2473 - 2475 of 2,969 Reviews

Glassdoor has 3,536 Ritz-Carlton reviews submitted anonymously by Ritz-Carlton employees. Read employee reviews and ratings on Glassdoor to decide if Ritz-Carlton is right for you.