Is Ritz-Carlton a good company to work for?

Ritz-Carlton has an overall rating of 3.7 out of 5, based on over 3,533 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 67% of employees would recommend working at Ritz-Carlton to a friend and 66% have a positive outlook for the business. The best reviews about Ritz-Carlton have been left by employees working as Intern , In Room Dining Server and Food Runner .

Does Ritz-Carlton pay their employees well?

According to anonymously submitted Glassdoor reviews, Ritz-Carlton employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Ritz-Carlton. This rating has been stable over the past 12 months.

How satisfied are employees working at Ritz-Carlton?

67% of Ritz-Carlton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ritz-Carlton 3.2 out of 5 for work life balance, 3.7 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Ritz-Carlton?

Server (116) , Front Desk Agent (80) , Server/Waiter (55) , Bartender (54) , Concierge (53) , Intern (44) , Hostess (38) , Internship (35) , Guest Relations (34) , Manager (30) , Sales Manager (30) , Banquet Server (29) , Guest Experience Expert (29) , Cook (28) , Loss Prevention Officer (26)

What are the pros of working at Ritz-Carlton according to real employee reviews?

"Great benefits and inspired by peers daily!" ((in 294 reviews)); "This job offered great pay and was straightforward." ((in 145 reviews)); "working with great people and teams in a environment with rich company culture." ((in 57 reviews)); "Great leaders and coworkers." ((in 52 reviews)); "Great company culture from Marriott and good HR." ((in 47 reviews))

What are the cons of working at Ritz-Carlton according to real employee reviews?

"Hours constantly changing and poor management" ((in 193 reviews)); "Long hours and dealing with anger guest who think the world is owed to them." ((in 135 reviews)); "No work life balance in the food and beverage department" ((in 99 reviews)); "salary is low and very hard to get a promotion" ((in 86 reviews)); "Managers do NOT try to work with your schedules or outside life" ((in 60 reviews))

What are employees saying about Ritz-Carlton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Ritz-Carlton layoffs and their outlook for job security at Ritz-Carlton in 2026.

What are the top reviewed Ritz-Carlton locations?

Naples , Santa Barbara , Orlando , New York , Miami , Washington , Sarasota , New Orleans , Dallas , Atlanta , Charlotte , Amelia Island , Laguna Niguel , Greensboro , Truckee , Key Biscayne , Los Angeles , Half Moon Bay , Denver , Fort Lauderdale , San Francisco , Chicago , Dana Point , Saint Louis , Boston , Avon , Rancho Mirage , Marina del Rey , Philadelphia , Marana

Ritz-Carlton reviews

3.7

67% would recommend to a friend

(2,966 total reviews)

Hervé Humler

80% approve of CEO

66% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,966 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.7 stars).

Reviews by job title

3K reviews

2.0

Aug 8, 2015

Hospitality Industry is one-sided

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Employees receive great travel discounts.

Cons

The travel discounts tend to be available when staff cannot take take advantage of them.

3.0

Aug 8, 2015

If you're looking to grow look elsewhere.

Bartender

Recommend

CEO approval

Business Outlook

Pros

Good benefits Decent pay Good supervisors, although they cast really make any tough decisions which are left up to higher management. Can't really think of anything else.

Cons

Don't really count on employees opinions when making decisions that directly affect them. Work/life balance does not exist. Very difficult to grow in the company.

1.0

Aug 4, 2015

The Ritz-Carlton

Food and beverage manager

Recommend

CEO approval

Business Outlook

Pros

Honestly... there are no pros that I can think of. It's nice being able to stay at Marriott hotels for cheap... but the availability is extremely limited as well as the number of quality property accessible to Marriott employees on vacation. The company name carries a lot of weight but the majority of employees I worked with were nothing more than amateurs. All of the talent was on the way out the door when I arrived. Literally, on my first day on the job out of orientation, two of my superiors told that I should start looking for a new place to work. The people who told me this were the only people I ever grew to respect at the company and they quit or transferred long before I had the chance to do so.

Cons

Compensation far below industry standard. Terrible work/life balance. Company culture designed to brainwash employees. General lack of intelligence in upper level management. Severe retardation in middle level management. Crumbling brand image.

Viewing 2563 - 2565 of 2,966 Reviews

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Ritz-Carlton

Ritz-Carlton reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Hospitality Industry is one-sided

If you're looking to grow look elsewhere.

The Ritz-Carlton

Top companies for "Compensation and Benefits" near you

Jobs at Ritz-Carlton