Ritz-Carlton reviews

3.7

67% would recommend to a friend

(2,965 total reviews)
avatar

Hervé Humler

80% approve of CEO

66% positive business outlook

Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,965 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.7 stars).

Reviews by job title

3K reviews
3.0
Sep 22, 2014

Okay

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pay well. Flexible working hours.

Cons

Unfriendly work environment. Horrible management team.

4.0
Sep 22, 2014

Good Benefits

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits good. Nice people. Consistent schedule.

Cons

Management is terrible and lacks good management skills

3.0
Sep 18, 2014

CUSTOMER SERVICE

Recommend
CEO approval
Business Outlook

Pros

Best thing working here is other employers will value your experience with the Ritz and have a better chance then other candidates due to Ritz reputation.

Cons

Cons about Ritz, the guest are HIGH MAINTENCE! Get ready to get some crazy requests. Management are adamant about you knowing your CREDO and upholding to hotel policies to give guests a superb service. Fast paced, demanding, and stressful.

Viewing 2692 - 2694 of 2,965 Reviews

Glassdoor has 3,532 Ritz-Carlton reviews submitted anonymously by Ritz-Carlton employees. Read employee reviews and ratings on Glassdoor to decide if Ritz-Carlton is right for you.