Rocket reviews

3.4

52% would recommend to a friend

(5,628 total reviews)
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Varun Krishna

65% approve of CEO

48% positive business outlook

Rocket has an employee rating of 3.4 out of 5 stars, based on 5,628 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rocket employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

6K reviews
4.0
Jun 30, 2021
Recommend
CEO approval
Business Outlook

Pros

Phenomenal starting pay compared to any options I had coming out of school. I was able to pay off my student loans, buy a house, a car, and set myself up for a comfortable life and take care of friends and family. I also met a lot of good people who I now consider to be some of my best friends. My leadership really cared about me and my well being. The training and licensing is great and can help you propel your career as an MLO faster than any other place around.

Cons

It’s really difficult not to get burned out. In the beginning, I was new and the challenge was fresh. I worked 65+ hours weekly and relished the opportunity to make large commission checks. As I continued my career though the goals got higher without an increase in pay, the leads became worse, and I began to feel unethical in some of the things I was doing. My biggest gripe is that leadership will constantly lie to you or put a spin on the changes. Goals going up means “we have an incredible opportunity to take advantage of”. You need to come in on the weekends because there is “too much on the line” not to. The leads haven’t gotten worse, “you’ve just lost your mindset”. I feel like I’ve been gaslighted. I’m tired, it’s impossible for me to get out of bed in the morning because I know I’m in for a full day of groveling for a few financially irresponsible loans that I just need to get over my client’s heads long enough for them to send me their documents. I went through a 6 month period where I hated myself for not having the kind of success I was accustomed to, thinking it was all my fault. Eventually I have realized that my temperament has changed, my morals have shifted, and this job likely isn’t the place for me to stay long term and I know that it’s okay. If I could go back knowing what I know now, I would have still began a career at Quicken Loans because the financial freedom and experience has been worth it, but I will not be here much longer.

1.0
Nov 9, 2020
Recommend
CEO approval
Business Outlook

Pros

With the hours worked and bonuses senior underwriters can make above 6 figures.

Cons

No work life balance. Underwriters are on the phones taking and making calls like a call center and expected to underwrite loans with no errors. Process changes are made that don’t increase productivity but make the job harder. These processes changes are put in place to cause you to make lower monthly bonuses. If you have kids or a family not the job for you because you will work long hours each day just to meet their minimum requirements. As an underwriter you are expected to answer your phone whenever it rings even if you are in the middle of underwriting a loan. You will get a ton of calls from partners daily on your loans and other team members loans as no call can go unanswered. This is the most stressful job and so many underwriters with tenure are quitting and going else where weekly. Many underwriters are going on FMLA leave or are on some type of depression medication just to cope with this job. I don’t know who is falsely rating this company but it is not a good place to work for an underwriter.

3.0
Aug 22, 2019
Recommend
CEO approval
Business Outlook

Pros

They don’t lay off even when business is slow. Base pay is decent. Higher level underwriters get up to two days per week to work from home.

Cons

You will work hard for every penny. Quicken never lays people off which should be just be a pro but it’s not because if you are not the best of the best they will fire you. Income is never stable. Your income can vary by more than $30k from one year to the next in the same role. Constantly change the bonus structure when people start making to much money in bonus. They brag about the increase in business growth and then tell us we are making to much money and how our bonuses will be taken away. Very hard to plan financially for the future working here because you can be bringing home $10k a month and then the next month your incentive pay has changed and your bringing home $4k a month. They won’t change the pay structure when business is booming and they need people but when things slow down no matter how strong of a producer you are they will find a way to cut your pay. As an underwriter expect to be a phone rep as well. You can take anywhere from 2-8 calls a day as you are underwriting loans and the expectation is to answer your phone every time a partner calls as you underwrite while making sure to not make any errors. You will work a lot of hours and they make it mandatory that you work overtime.

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Rocket Response
6y
Thank you for your review. We appreciate your honesty and constructive feedback. We value the talent and skills that our team members bring to our company and we will continue to strive for the best team member experience possible.
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