Rocket reviews

3.4

53% would recommend to a friend

(5,630 total reviews)
avatar

Varun Krishna

64% approve of CEO

48% positive business outlook

Rocket has an employee rating of 3.4 out of 5 stars, based on 5,630 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rocket employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

6K reviews
1.0
Aug 10, 2015
Recommend
CEO approval
Business Outlook

Pros

You don't need to have any previous work experience. You can come in knowing very little about the industry or any industry and get the job.

Cons

Frankly, the company is a giant that treats their employees like garbage. While QL often enchants its employee base, mostly 20 year old men, with a "fun" fraternity-like atmosphere, it is difficult to look at the company as anything other than a pseudo-pyramid scheme. It hires in its young work force with the intent, or at least the results, of burning out most of its banking workforce within a year. In order to continue feeding it's pseudo-pyramid it has begun a system of "referrals" where a "successful" referral, or three months with the company, can earn you thousands of dollars. These employees are then rounded up and herded into a well-organized multiple months training program. After graduating, you are assigned to what will likely be an abrasive director, who is no more than a company dog biting at your heels and, on occasion, your neck. The overwhelming amount of micromanaging that occurs, in addition to the ridiculous hours and availability expectations, leads to more stress and mental health decay than anything else. They also have complete control over your pay without any hearty and healthy checks and balances. There was a >10% commission pay rate decrease as well as tier number increase mid-month that was effective immediately. For a company that likes to “do the right thing” by their customers, community, and employees, the complete dismissal of these “miniscule” changes to the part of the labor force that drives revenue has even lead the most ignorant of employees to question the higher-ups. After grinding it out for nearly a year you are given a few options, you likely burn out or are fired, you move to an easier position elsewhere in the company because you’ve paid your dues, or you are sent to the mill to become a company dog. I truly hope that maintaining critical mass for the banking floor will become increasingly difficult and will eventually erode the rest of the pyramid or someone starts a union and drains that place dry.

2.0
Jan 25, 2015
Recommend
CEO approval
Business Outlook

Pros

Having Quicken Loans on your resume, working in Downtown Detroit, Good Benefits, Good work perks, Good start for those looking for entry level, great co-workers

Cons

Horrible work life balance, expectaions are unrealistic, limited ability to grow or move up within the company, management is inconsistent, false hope in what to expect.

3.0
Dec 1, 2014
Recommend
CEO approval
Business Outlook

Pros

Really not a difficult job once you adopt the Quicken Loans/Rock Connection mindset and training (don't fight it, don't argue with it; just do it their way and your day will be a lot easier) You work M-F and during normal business hours - 10-7/9:30/6:30/9-6 for most employees. A few overtime opportunities available. The benefits are excellent and inexpensive (very inexpensive if you're single). If you want to get into phone sales selling business loans or home security there is opportunity. Always hiring and feel most people that are fired/quit see it coming. They either hate the job and don't care or do obvious things to get fired. While it's a monotonous job, management is flexible and lets you use the internet during working hours as long as it doesn't interfere with the job. My take: it's not a hard job and the entry level position isn't over stressful. You're calling one of the many sources of leads for Quicken Loans, One Reverse Mortgage and Northcentral University and transferring them to their respective specialists. It's a phone sales/marketing job with all of the normal trials and tribulations. The average first year salary is between 25k and 30k with great benefits. If you last longer you'll probably hit 35-45k. I know it isn't great but if you want to get experience in the corporate world or need a job it's not a bad fit. Of course, if you decide you don't like it it's fairly flexible to call in and go on job interviews elsewhere. I even know a few people who work on their resumes while at work.

Cons

Gets very boring and repetitive. High turnover rate because pay is mediocre and it's a sales job. There is a lot of Kool-Aid that's served. At first you'll drink it down but you'll eventually get tired of it. Little opportunity if you don't want to move up in sales. They promote themselves and very uncorporate but in many ways they're extremely corporate. Sometimes you'll feel like you're in a bad parody of the movie Office Space.

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