Rocket reviews

3.4

53% would recommend to a friend

(5,633 total reviews)
avatar

Varun Krishna

64% approve of CEO

48% positive business outlook

Rocket has an employee rating of 3.4 out of 5 stars, based on 5,633 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rocket employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

6K reviews
3.0
Jul 25, 2019

Company Culture

Recommend
CEO approval
Business Outlook

Pros

The team members at QL are really great people to work with.

Cons

The leadership is terrible, they make you feel like a hamster on a wheel. No work life balance, definitely believe in working you to death.

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Rocket Response
6y
We are disappointed to hear about your experience as that is not what we are about. Please reach out to us at Lisa@quickenloans.com so we can discuss your specific situation further.
2.0
Jun 11, 2019
Recommend
CEO approval
Business Outlook

Pros

Technology was usually up to date, offices and buildings were nice, and met some really good friends there. You usually could check out other careers in the company, and even move into those roles if you so chose and your leadership had your back. Benefits were good, but if you worked your way up, as you were promoted they liked to keep your pay much lower than if you came in from the outside with the same skillset.

Cons

Things have changed with a new CEO and CTO, and they have lost all of their culture, at least the leadership under the CTO. It went from a bottom-up environment, where the engineers drive the ideas, to a top-down organization, where you are expected to be a bunch of yes-man order takers. Leadership would give mixed messages, and many times you would do the same work over and over because engineers were not listened to on projects, and the decision makers would make bad decisions. The leadership under the CTO also became heavily numbers focused (going against founder Dan Gilbert's ism "Numbers and money follow, they do not lead"), and used stats like number of commits to hold people back from raises, bonuses, and promotions, when it was never discussed prior that we would do such a thing. People would be huge contributors, but commit once a day, and they would get smaller compensation than those who did very little comparatively, but committed each line of code. Management was not to be trusted. If the market took a downturn, good people got fired for almost nothing, while bad people would somehow stick around forever. There was definitely a lot of favoritism among leadership, and it definitely had a "fraternity" feel to it, where you had to be in their club to be listened to or promoted. They used to allow a lot of people to have the freedom to work from home, and have more flexible hours, as long as you got your job done and hit your 40 hours. That also changed with the new leadership, and as traffic became worse and worse with the I-75 traffic, they became increasingly more stringent, and took away many of the flexibilities that allowed people to have a work-life balance. Keep in mind, that I do the same role for a different company completely remote, so making someone drive hours a day just to have you in the office is not very conducive to a positive environment.

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Rocket Response
7y
Thank you for your detailed review. We appreciate your honesty and constructive feedback. We are committed to creating a comfortable, transparent and collaborative environment for all of our employees, so we are disappointed to hear about your experience. We deeply value our team members and the time they spend here with us so we will continue to look at ways to improve.
2.0
Jun 5, 2019
Recommend
CEO approval
Business Outlook

Pros

Definitely a place I would have wanted to found earlier in my professional career. Efficient with training minus how long it takes and the opportunity for reward is there. Nice location and people you work with aren’t the worst.

Cons

Common theme, work life balance. They say they are working on fixing it but it’s not explained that you will most likely work 6 days a week for a few months/years with these shifts being 10+ hours for the most part. I would not recommend working here if you’re a single parent.

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Rocket Response
7y
Thank you for taking the time to write this review. We appreciate your honesty and feedback. We are glad that you find value in the training that we provide as we take great pride in our programs. We will also continue to work on developing more work-life balance for our team members as we want to strive for the best experience possible and understand that there is always room to improve.
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