Rollins reviews

Thank you for taking the time to share your perspective as a leader in our organization. Your notes are balanced and fair. We do understand your concern with the company's conservative dress code guidelines. The company believes that neat clothing and grooming standards present a professional business appearance to our customers who trust us in their homes and place of business. However, we do periodically review this policy among others and make recommended adjustments as needed. Also, as a people leader, consider speaking with your management team about ways in your group that remote work could be beneficial for both the individual and the company.

We respectfully disagree with your claims. At Rollins we do value talent, ethics, the employee voice and our team's efforts. The company does not condone the behaviors you are describing. Performance on the Help Desk Team is measured with an objective and metric driven approach: including phone time, call volume, availability and ticket aging. The absolute most important element is customer service. If someone does not exhibit our customer-focused value, then he/she will not be a fit long term with our organization.