Ross Stores reviews

3.2

51% would recommend to a friend

(11,203 total reviews)
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Jim Conroy

62% approve of CEO

47% positive business outlook

Ross Stores has an employee rating of 3.2 out of 5 stars, based on 11,203 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ross Stores employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

11K reviews
2.0
Nov 9, 2011
Recommend
CEO approval
Business Outlook

Pros

-Good discount -window shopping while working -management is nice -coworkers are generally nice

Cons

Wow, this place is a craphole! I was so happy to have gotten hired here, but within the first week, I was already looking for another job. Training was VERY general. I had to ask SO many questions because they don't cover everything. I still haven't even learned how to sell gift cards. And instead of just showing me, they take the customer from me. Very annoying! The pay is extremely low. I got hired in with another girl and we're both already looking for jobs and want to quit. Recovering is a B, for real. People don't clean after themselves, and closing shifts are just HORRIBLE. The store closes at 10 and we're sometimes off as late as 12! Sometimes not even finishing recovering, but we got to go. On my 3rd day, they had me close the kids section by myself! It was beyond overwhelming and the supervisor kept checking in on me and critiquing my work, but not really giving any real direction on how to handle the huge mess! I was ready to just walk out. Just the other day, I had to close literally a third of the store by myself, while other people got small sections. Some days I don't even try because it's useless, it will get messy anyways. It is also extremely awkward having to do go backs and putting away panties and bras. I'm a guy, so I always feel uncomfortable and feel like I'm getting dirty looks. There is no challenge to the work you do. You just do very basic things, but in very high volumes. And some of the other employees were even telling me horror stories about christmas. Like super long lines, mountains of clothes, and even stories of people relieving themselves in the store because bathroom likes are too long. And when I say how they could deal with it, one girl said "That's retail." THAT is not retail, I worked retail before and it was never as bad as this. I'm so ready to quit and want the least amount of hours as possible. Every day I go in, I seriously feel like a little bit of myself has died. DO NOT work here! Very bad place to work!

3.0
Nov 5, 2011
Recommend
CEO approval
Business Outlook

Pros

So far, my experience at Ross has been generally positive. The management at my store is friendly and helpful. Store policies were made clear from day one, and asking questions is both encouraged and well-received. Training was adequate overall. Although you'll feel out of your element for the first few days, it's easy to learn the ropes. Management (at my store, that is) is fairly laid-back regarding time off. If you put in your time off form early, you'll probably get it, few questions asked. They don't ask for a long song and dance. If you enjoy shopping and clothes, time will probably pass quickly. You'll find yourself admiring some of the nicer items in the store. The 20% discount will save you a lot of money in the long run. Customers -- at least, in my experience -- have been generally friendly. Yes, there are going to be mean people: there are in any line of work, especially customer service. And yes, children are unpredictable and can cause you some headache. But, overall, it's not as bad as people make it out to be. Come in with a good attitude and you'll probably be fine. Most coworkers are nice, and making friends is easy. Part-time employees are eligible for benefits if they choose to sign up for them. Hours can be reliable if your schedule is open. Most stores run with as few employees as possible, so the opportunity for a good number of hours is there. I'm part-time and I average 22.5 hours a week scheduled. Most weeks, I walk out paid for 25~26 hours (due to closing shift overtime).

Cons

Starting pay is minimum wage, and nearly everyone is hired as part-time and/or as seasonal work. If your state's minimum wage is 7.50, you'll be paid 7.50. If your state's minimum wage is 8.55, you'll be paid 8.55. The opportunity to increase your hourly wage comes once a year during your annual review (that I'm aware of), and most people don't make it that long. Most people start looking for a better-paying job within the first month or two. If you're hired as seasonal help, you're likely going to be kept past the holiday season, but this is because of high turnover. Don't expect much leeway starting off with regards to your schedule. You need to be clocked in on time and going to every shift for the first month or so. If you absolutely must miss a shift (see: projectile vomiting, emergency, sudden death in the family, etc.), you need to call as early as possible, and even then, calling too much too early on can get you fired. This isn't a job for people who are periodically late. Turnover is high, mostly due to the wages. Most stores lose 1~2 people a month. The majority of employees (in pretty much every position outside of the stockroom) are women. If you don't like working with girls, you'll hate working here. I don't mind either way, but some people do. The work can be tedious. Your feet and legs will hurt by the end of your shift. Expect to be on your feet every shift. If you're working anything but cashier or fitting room, you're going to be walking and moving almost constantly. Cashiers have a fair amount of moving around to do, however, so fitting room is the only position that has any reliable downtime. This isn't a job for the easily worn-out. If you have a busy schedule outside of work, getting hours can be rough. If you're unavailable 3 days a week, expect to get 12~15 hours or less. Some employees get only 4 hours a week. You need to be willing to work when they need you: otherwise, don't expect a fat paycheck. Closing shift also works slightly past schedule. Our store closes at 9:00 each night, and I'm scheduled to work until 9:00 or 9:30, but I usually walk out the door at 9:50. Again: if your schedule is tight and you have outside responsibilities, this could be a bad thing. Most shifts are 4-5 hours in length. If you're part-time and want 16~25 hours a week, expect to work 4~5 days a week. This will work out to the benefit of people who don't have time in their schedule for a long shift, but it also means that you're going to be working often.

2.0
Nov 1, 2011
Recommend
CEO approval
Business Outlook

Pros

-40% discount a couple times a year -Co workers can be fun to work with -bonus 50.00 dollar check when selected associate of the month.

Cons

-Okay so I'm a front end supervisor and to be honest at first I said yes to the job because I thought there would at least be a little bit of a raise but no, this is no promotion! This may as well be just volunteering to be held responsible for everything that goes on! as an FES I'm expected to be in charge of breaks and lunches, train new associates, be on register, hand out change, help with returns, be in charge of answering the phone, making sure all other associates are doing what they're suppose to do, making sure there's 3 customers per cashier in line ugh the list is endless! if another associate messes up or anything goes wrong the FES gets the blame. Management is not very nice either, he expects me to do hundreds of things at once when it is impossible to do so! it is all about being fast on register! fast fast fast, ring up fast, and at the same time we are REQUIRED to make conversation with the customer and at the same time call up the next customer over before you're even done with the customer you're helping...management...that is extremely rude. There's just too much pressure put on an FES, we are expected to know everything and I'm sorry I still have questions or don't know well on certain policies sometimes! Everyday is VERY VERY busy in the store I work in so sometimes its impossible to get every little thing done and taken care of, and its hard to do all this and at the same time clean up the mess from all the returns on the service desk! We aren't gods we're human beings and its hard!

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