Ross Stores reviews

3.2

51% would recommend to a friend

(11,204 total reviews)
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Jim Conroy

62% approve of CEO

47% positive business outlook

Ross Stores has an employee rating of 3.2 out of 5 stars, based on 11,204 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ross Stores employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

11K reviews
1.0
Jan 16, 2026

Not worth it

Recommend
CEO approval
Business Outlook

Pros

At first I was excited about this job, I gave it a lot of effort to do my best and got the numbers they need to go from seasonal to a full employee. After the season was over my hours went from mid 20s to 10. I talked to management multiple times saying I could work full-time, they told me every time that I would get more hours soon. They will only give more hours to senior employees, I got nothing unless it was seasonal. Also, I acquired a back injury while working here that had me in physical therapy for weeks, they had a chair they let every single person use except the 1 manager that was mad at me because I was not as fast anymore so she started taking the chair... from only me. I had to go to HR about it and they basically told them they can't have the chair, which they didn't listen to and kept in the area anyway until *just me* could get an official doctors note. Then after getting the note they cut me to 3 hours a week. I have never been treated so poorly by a manager in the last 15 years and cannot believe Ross did nothing in this situation. Bad hours. Bad managers. Bad HR.

Cons

Management, breaks, hours, HR, empathy

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Ross Stores Response
5mo
Ross Stores takes concerns of this nature very seriously, and we appreciate you taking the time to share your feedback. Please call Ross Customer Service at 800-335-1115 or email us at customer.service@ros.com so we can fully investigate and address your concern.
3.0
Jan 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Hours available if you're a good worker

Cons

All over the place, busy, cross trained for every job, running around

3.0
Jan 14, 2026

Good company

Recommend
CEO approval
Business Outlook

Pros

- lots of hours scheduled if open availability - friendly environment - made social connections with the public

Cons

- overworked - understaffed - busy busy

Viewing 163 - 165 of 11,204 Reviews

Glassdoor has 11,729 Ross Stores reviews submitted anonymously by Ross Stores employees. Read employee reviews and ratings on Glassdoor to decide if Ross Stores is right for you.