Roto-Rooter Plumbing & Water Cleanup reviews

During training, individuals were: texting on their phone, surfing the net, giving you dirty looks when you need to ask questions, calling most of the employees"cupcake" and asking alot of nosy questions about your personal life. They tell you to press certain buttons and to submit tickets but then denies everything to upper management. They talk to older adults as if they were kids. They tell you that you are doing great and awesome while stabbing you in the back. Just so you know, all calls are recorded. So any tiny mistake you make is magnified to the max. If you don't have a family of your own, you will have a tough time working in this environment.

This one location dispatched for several of the branches in the United States but you are told to tell customers that you are local, oftentimes "by the airport" if they ask. When you are hired, that is your job. There is no room for advancement, no real promotion, no encouragement for personal development or training. Service calls are over booked all the time and you are the one that gets to lie to the customer to keep them from going to another company for service and you are the one that also gets yelled at by angry customers who have sometimes been waiting for days for a service technician. You get quarterly reviews which you are required to sign off on but that you have no control over in some areas. They do offer tuition reimbursement but that mostly applies to the plumbers they are trying to get licensed, not for those in the office trying to get a degree in hopes of furthering their career. The medical benefits are horrible. One plan, no options except take it or leave it.