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      Royal Ambulance

      Engaged Employer

      Royal Ambulance reviews

      4.1

      87% would recommend to a friend

      (453 total reviews)
      avatar

      Steve Grau

      81% approve of CEO

      76% positive business outlook

      Ratings by category

      4.6

      Diversity & inclusion

      4.5

      Work/Life balance

      4.3

      Culture & values

      4.3

      Career opportunities

      4.0

      Senior management

      3.4

      Compensation and benefits

      Royal Ambulance has an employee rating of 4.1 out of 5 stars, based on 453 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Royal Ambulance employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      453 reviews
      1.0
      Nov 16, 2016

      Dissapointed with management

      Emt-b
      Recommend
      CEO approval
      Business Outlook

      Pros

      Code 2 experience Most of the EMT's are great and nice to work with. I rarely worked with people I disliked and if I had a problem with another employee Royal would gladly switch my shift. Plenty of hours and a lot of overtime if you want it.

      Cons

      If you want to work in Santa Clara County don't work here. They will tell you they hired you for Santa Clara and then force you to train in Alameda County and sometimes make you stay in Alameda longer. Once you finally do come down to Santa Clara they will still pull you up to Alameda to run calls consistently. At least once a week I was pulled up there with little to no training on county protocols and procedures. No respect for employees or their concerns. They give you a way to place "anonymous" complaints and concerns about the job, however, these concerns are never addressed. Might as well throw your comments in the paper shredder. They will fire there employees for close to nothing. You are told upon hire that they give many warnings before firing you and must give you a write up before hand. I've seen employees getting fired for simple uniform violations without warning. Lastly and most importantly they are not patient advocates! Royal's only concern is making sure you're nice to the nursing facility nurses and the hospital nurses. This often means compromising care of patients to keep nursing homes and hospitals happy. We were told not to ask too many questions about our patients on discharges! I'm sorry if i'm thorough and want to ensure a good level of care for my patient. The more calls they run the more money they make and they will rush your calls to fit in as many as they can.

      avatar
      Royal Ambulance Response
      9y
      Thank you for your feedback. We are disappointed that we didn’t exceed your expectations as a partner in healthcare. As an organization, we provide multiple communication platforms which allow our team members to give feedback about their experiences and ask questions about processes. As you pointed out, we even provide an anonymous outlet for our team members to voice concerns. When the feedback provided to us via this tool is anonymous, we can’t directly reach out to the individual and start a dialogue and ensure that the concern has been addressed to both parties satisfaction. What we do instead, is share our responses to the feedback on our other various communication platforms, such as our Intranet. However, proactively reading this feedback is the responsibility of the team member. We do our very best to reply to all feedback we receive in a timely manner . We apologize if you were waiting for a particular reply that took longer than you expected, or if you happened to miss it all together. In regards to your comments about Santa Clara…as mentioned during our interview and hiring process, for team members hired in Santa Clara County we follow guidelines set by Santa Clara County EMS. Santa Clara County EMS requires a credentialing for each EMT to operate within the county. In order to be credentialed in Santa Clara County, our team members must meet certain qualifications, such as attending a Santa Clara County orientation provided by Santa Clara County EMS once a month, completion of certain ICS classes etc. This process is not dictated by Royal, but rather by your ability to meet the requirements within the timeline set by the County. Once you have successfully met Santa Clara County EMS requirements, the EMS agency will issue you a credentialing badge. As an organization, we accommodate you by providing you with an opportunity to start your training in Alameda County until you are able to meet the requirements of Santa Clara County EMS. Most team members appreciate this option, and also view it as a valuable learning experience. Unfortunately, it’s not appropriate to counter each and every claim you provided, however we will say …We are known for being patient advocates first and foremost, and we pride ourselves on our patient care. We will defend this and stand by this no matter what! All that being said, we wish you all the very best of luck in your new job and in your future career and we sincerely hope your next experience in EMS is a better one for you. "Life is all about perception. Positive versus negative. Whichever you choose will affect and more than likely reflect your outcomes".
      5.0
      May 17, 2016

      Great starting-off point for EMS

      Emt-basic
      Recommend
      CEO approval
      Business Outlook

      Pros

      *Great community among coworkers, and that's no accident -- management puts alot of effort into work comraderie by throwing parties, providing lunches, and recognizing achievements. *Schedulers are very much willing to work with your school schedule, etc. *Supervisors are all friendly, down-to-earth people, and will hook you up with letters of recommendation for paramedic school. They want to see you succeed! *We do Code 2s and even occasional Code 3s. This is NOT an IFT-only company like Pro-transport.

      Cons

      *Right now there is a slight shortage of EMTs, so it's hard to get your shifts covered if you need a last minute day off.

      avatar
      Royal Ambulance Response
      10y
      Thank you so much for the review!! So glad to hear you are having such a positive experience at Royal :)
      5.0
      Mar 9, 2016

      Critical care RN/EMT

      Critical care transport rn
      Recommend
      CEO approval
      Business Outlook

      Pros

      Royals Family like environment is felt throughout not only the staff but all the way up through management and CEO. Royal Ambulance has been voted into the top best places to work in the San Francisco Bay Area by its employees for the last 7 years. Patient care and compassion is really at the heart of this company. All the employees are heard and treated with respect by management and owners. Royal has a fun, innovative and youthful environment. This is the first company I've seen truly live up to their values and standards and with such inspiration.

      Cons

      I can't think of any downside to working here. Anything we need is easily communicated and their pay is in parody with other companies in the Bay Area.

      avatar
      Royal Ambulance Response
      10y
      Thank you for your feedback!! So glad you are having such a great experience at Royal!!!
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      Glassdoor has 459 Royal Ambulance reviews submitted anonymously by Royal Ambulance employees. Read employee reviews and ratings on Glassdoor to decide if Royal Ambulance is right for you.