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Russell Cellular

Engaged Employer

Russell Cellular reviews

2.9

43% would recommend to a friend

(751 total reviews)

Jeff Russell

60% approve of CEO

39% positive business outlook

Ratings by category

3.3

Diversity & inclusion

3.0

Work/Life balance

2.9

Career opportunities

2.8

Culture & values

2.8

Compensation and benefits

2.7

Senior management

Russell Cellular has an employee rating of 2.9 out of 5 stars, based on 751 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Russell Cellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Reviews by job title

751 reviews
2.0
Apr 12, 2015

Disconnect not far from the top Don't stay too long.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Hours are decent given the environment.

Cons

Asked to do an awful lot with only baseline wages. You're not going to get the best quality rep for that wage for very long, and with the cost of hiring/training, so what gives?!? Multiple, cold "follow up" calls to the same customer pool is borderline harrassment. Seems like HQ is always finding ways to "adjust commissions". EX: They will take re-stock fees out of your paycheck unannounced if they are wavied for a customer, no matter the situation.

avatar
Russell Cellular Response
11y
Dear Former Employee, Thank you for your feedback and we appreciate the time you worked for Russell Cellular. We implemented a new compensation program that allows an employee to receive up to 2 wage reviews a year. During 2014, RC made the commission system simpler. An "all-in" total sales target qualifies a team member for a monthly commission accelerator. In addition, tablet sales count towards the total sales target and accelerators. The Solution Center was put in place to assist employees and to answer calls regarding customers. Any questions regarding price adjustments should be directed to the Solution Center.
4.0
Apr 12, 2015

Good

Store manager
Recommend
CEO approval
Business Outlook

Pros

Reliable commission + base pay

Cons

Occasionally unrealistic sales expectations (too many at once)

avatar
Russell Cellular Response
11y
Dear Former Employee, Thank you for your feedback. We appreciate the time you spent with Russell Cellular.
5.0
Apr 6, 2015

Amazing compnay, really value who we are as an employee and person.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Jeff and Kym really care about their employees and it just flows down the chain, they really care about your success.

Cons

Pay, for non-commissionable employees. would like to see more there..

avatar
Russell Cellular Response
11y
Thank you for your feedback. We're glad to hear you are enjoying your time with Russell Cellular.
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Glassdoor has 756 Russell Cellular reviews submitted anonymously by Russell Cellular employees. Read employee reviews and ratings on Glassdoor to decide if Russell Cellular is right for you.