Russell Cellular reviews

2.9

43% would recommend to a friend

(751 total reviews)

Jeff Russell

60% approve of CEO

39% positive business outlook

Russell Cellular has an employee rating of 2.9 out of 5 stars, based on 751 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Russell Cellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

751 reviews
2.0
Mar 5, 2015

Slow lots of down time and not much business.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The hours of operation are good.

Cons

Not much money to be made.

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Russell Cellular Response
11y
Dear Former Employee, Thank you for your feedback. In regards to your con of not much money to be made, I'd like to share with you some of our recent changes to our compensation: 1) There is a new hourly wage review program was put in place to assist all store sales team members. You are now in a position to receive four wage reviews in a two-year period, up from just two wage reviews in a two-year period on the old compensation system. This will allow you to get to a higher wage in 50% of the time. 2) Commission has been slightly adjusted during 2014....Verizon has adjusted their emphasis on various devices and products, and Russell Cellular has responded. However, during 2014, RC has made the commission system simpler. An "all-in" total sales target qualifies a team member for a monthly commission accelerator, versus individual targets for new activations and renewals in 2013. In addition, tablet sales count towards the total sales target and accelerators, and this was not the case in 2013.
4.0
Nov 2, 2014

Great Company

Recommend
CEO approval
Business Outlook

Pros

Work Schedule and employees are great

Cons

It can be difficult to properly staff the store.

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Russell Cellular Response
11y
Dear Current Employee, Thank you so much for taking the time to review Russell Cellular. We're happy to hear that you are enjoying your work schedule and your fellow employees. It is very important that we provide the best experience for our employees. We understand your frustration with staffing as it can be difficult in certain areas. We are working towards finding a solution that can help alleviate some of the stress of staffing our stores. If you have any concerns, please feel free to reach out to your DSM or the team at the corporate office.
5.0
Aug 2, 2014

Treated like family

Recommend
CEO approval
Business Outlook

Pros

Always respectful, always willing to work with your schedule, and always willing to help

Cons

Some customers can be a pain, can't make everyone happy. Doesn't matter what job you have, if it's dealing with the public there are going to be jerks.

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Russell Cellular Response
11y
Dear Current Employee, Thank you for your review of our company! We truly value and appreciate your honest feedback. We encourage you to reach out to the HR department at our corporate office if you have concerns regarding your employment at Russell Cellular. Russell Cellular wants to offer the BEST employee and customer experience, and it is our goal to offer employees a competitive pay and a chance for growing opportunities with us.
Viewing 733 - 735 of 751 Reviews

Glassdoor has 756 Russell Cellular reviews submitted anonymously by Russell Cellular employees. Read employee reviews and ratings on Glassdoor to decide if Russell Cellular is right for you.