First of all, expect 1980's style yelling and ultimatums. SBM will low-ball to get the accounts, then start cutting heads and hours while simultaneously demanding improved cleaning. You will see a lot of mention of 10-14 hour days on these reviews, and here's my take. If you appreciate it and give me a little advanced notice when possible, I don't mind it. That being said, there doesn't seem to be much respect for your time. Working late does NOT mean you can come in a little later the next day, or visa versa. Regarding their process improvement tool, InSite, it is a good idea without the backing and field training to create the desired results. As for training, you only have 1 shot to learn everything, which you may not realize when first exposed. Finally, SBM will hire non-bilingual managers, because the typical bilingual supervisors can't handle the required IT and client relations skills. It is possible for such a person to succeed, but maybe 1 in 100 actually do. It is VERY hard to direct a staff that can not understand you, especially if you need to chase them around a very large facility. And with the smaller staff size, each employee will essentially have 5 different routines in the course of a week. For example, you may be managing 25 employees at a smaller site, but it's like managing 125. If there is a union, you can't do much about the call-outs, and this impacts labor costs even further.
