SCRAM Systems reviews about "training"

Horrible company. The pay is absolute dirt. Completely over promised what you can make in commissions. Bonuses held back due to accounting errors. Can't get any help from Management. Do not waste your time with this company. They do not care about their employees. The turn over is crazy and they just don't care. They will just get the next group of suckers in a 2 week training course where they will continue to lie about what you can make in commissions. Good luck to any clients that need help. The wait time is 4 hours at best on hold to talk to an agent.

They will fire you on the spot without warning

1. Just like most companies that get a bad rap; "Management". They will fire you with no warning. The company is great, but management is only a term used to describe a title held by people that are suppose to lead. These group of so called managers are incompetent people. 2. I was shorted on commission every paycheck and I was to report to them that I was, or it won't get caught. They won't give you proof of what you are paid on, so you can never verify which sales you are paid on and which ones you are not. 3. If you call in for a sick day, it counts almost for 6 days of commission. Here is how. The day you call in sick, you don't get paid commission. They are on a metric for adherence and that 1 day you call in sic, will most likely count 25% against your commission loss. Yep, you read that right. There is on average 21 working days in a month, so 21 x 25% lost commission = 5.25 days, + the day you called in sick, = about 6.25 days of lost commission. They don't explain this to you in training, hiring, anywhere, so you have to learn the hard way. Even my supervisor said this is unfair: well change it then. 4. The call center is on a tier system, so if you are not in the highest 2 tiers, you won't get many calls. Tier S, 1, 2, 3 and 4 in that order, with tier "S" being the highest. When you come out of training, it's hard to earn your way up to tier S, so while in tier 4, we would wait for over 2 hours for 1 phone call and if it was a mis-direct and that call needed to be transferred to service, you will wait another 2 plus hours. This call center should be on a round robin system, not this one because it is abused by supervisors bumping you up and down and you not knowing about it. By now, LifeSafer knows who I am, and you can feel free to contact me, but for the pubic reading this, this is the truth.

Cons: Still getting fully comfortable with all the systems but support is always available

Chaotic management and lots of confusion while customers are on hold.

Omg where to begin. So everything is micromanaged. Including bathroom breaks. There is an adherence rule that penalizes you if you are not actively in a ready state to be answering the phone. If ya have to use the bathroom like a normal human? Well, they discourage it. Their PTO is generous enough, but don’t expect to be able to use it in a time of great random need. Have a family emergency? Too bad. Sick? Too bad. You get 6 days of sick time, but if you actually use it as sick time is intended to be used, you get an occurrence. You get 6 of those, you get terminated. So, I reiterate, unless there is something that management is failing to tell its employees, you are literally not allowed to get sick or have any personal emergencies without being penalized. The sales process seems easy enough, but you will find yourself clicking on 10+ tabs just to do your job correctly, which is NOT practical or fun.

biased trainers ,rushed training, this job is not for you if you are an experienced sales person . If you just need a quick hiring easy turnover type position that has extreme biased and lie about the money you can make then right away.

Frequent changes in policies makes it hard to stay up to date.