Pros
I think working at srp is a great place and a great work environment. SRP's contact center supports a hybrid work environment. Upon completion of training, you will be scheduled to work 2 days per week in the office (Tempe or Queen Creek location) and the remaining scheduled days will be worked from home. The training and transition period is approximately 12-14 weeks long. The first 7 weeks will be remote classroom training. SRP will provide all equipment needed to participate in training from home. You are required to supply a reliable internet connection and a quiet, distraction free place in your home to work. While training is done remotely, you must reside in the Phoenix metro area as there will be occasions where you are required to report to one of our local facilities. Training will be held Monday-Friday 8:00am-4:30pm. However, our contact center operates 24-hours a day, 7 days a week. Upon completion of training and transition, you must be available to work any schedule - including weekends and holidays. Both 8- and 10-hour a day shift options are available after training and transition and new hires typically receive a schedule with a start time of 10:00am or later. Schedules are re-evaluated every 6 months and awarded based on performance.
Cons
The work load can be aggressive at times and sometimes you’re dealing with very unhappy customers but that’s typical being at any customer service jobs.
