SSM Health reviews

3.4

56% would recommend to a friend

(2,624 total reviews)
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Laura Kaiser

47% approve of CEO

50% positive business outlook

SSM Health has an employee rating of 3.4 out of 5 stars, based on 2,624 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SSM Health employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

3K reviews
1.0
Apr 8, 2015
Recommend
CEO approval
Business Outlook

Pros

There really aren't any pros that come to mind except as a home health RN you're not around the inept managers.

Cons

HR, HR, HR, HR, HR, HR, HR. They are deceptive, dishonest and will always attempt to divert blame to someone else for their decisions.

1.0
Feb 17, 2019
Recommend
CEO approval
Business Outlook

Pros

Back when this was Dean, employees were respected, paid okay, benefits were good and workloads were manageable. The only positive that remains is that some employees still have flexibility in their schedule to work off-site.

Cons

This company, since merging with SSM continues to devalue and disrespect their employees. Employees are leaving in flocks and the employees left behind assume the work load of three to four people. Even worse, there is no gratitude or respect for the work they are doing. There is a constant change in leadership, who all come in with a new vision, who all continue to roll out projects at an unmanageable pace with very ridiculous timelines and none of these said leaders sitting in their offices actually have to do the work, so are unaffected and turn a deaf ear to those sounding the alarms. The employees would like to do a good, quality job but no longer have the tools to do so. Little perks like working off-site or wearing jeans or providing some munchies for an occasion have all vanished. The culture is chaotic and negative with employee morale at its lowest. The pay is meager, especially in places with a higher cost of living. The pay increases or salaries have not kept up. Whereas pay used to be based on your work effort and quality it is now equal and minimal for all employees even further reducing the drive of anyone to put a passionate, quality work effort into their projects. Yet the most disgraceful change in environment is that the employees who used to be respected for their expertise, skills and knowledge are now thought of robots with no opinion and are not listened to for exactly the points on their resume they were hired for. The chiefs in this company, although not experts in most areas, think they know best and do not listen to those who are below them.

3.0
Jan 24, 2017
Recommend
CEO approval
Business Outlook

Pros

Department coworkers and other employees within the facility are very friendly and courteous. The work is very interesting and challenging. Due to sheer volume of accounts processed and the complexity of everyday operations you receive little effective direct support and training from Department Leads and Supervisors, but on the flip side there is a high degree of autonomy and flexibility in how you complete your work and when you take your rest and lunch breaks. Although there is a formal annual employee performance evaluation process, all non-probationary employees received the exact same 2% raise in 2016. This would be great if you are a sub-standard performer, but a bit deflating if you happen to be a high-energy top achiever. Pay and benefits are below industry average but the PTO policy has, at least historically, been very flexible.

Cons

From my own personal experience it appears to be virtually impossible to be internally promoted at SSM if you hire into a large, high-turnover department such as Pre-Service. Human Resources uses Taleo Recruiting software for initial screening of candidates and each manager has a direct link to it through the HR website. Several veteran employees within the department believe that managers have the ability to block individuals or even specific groups of employees from being given consideration for positions outside of the department, and have actually done so in the past. If this is indeed true, and managers are presently engaging in this egregious activity, it would go a long way toward explaining my own lack of success. Even if you are fortunate enough to receive a rare contact from a “Talent Acquisition Specialist” the best that you seem to get is a very pleasant person reading questions to you off of an obvious script that was indexed against your electronic application, as though you were a non-SSM applicant being considered for new hire. What you have accomplished professionally or academically, or how reliable and helpful you have readily and steadily been to your Supervisor and fellow coworkers, apparently bears little real value. Sadly, it has ultimately been much easier for many of my now former co-workers to gain advancement by leaving SSM for one of the competitors, which of course contributes to the high-turnover ratio. This particular factor is just one of several operational factors that have resulted in extremely low overall employee morale within the department. And from an organization that continually promotes and stresses moral values and individual ethical obligations to its employees this, at the very least questionable, practice is more than a wee bit contradictory.

Viewing 16 - 18 of 2,624 Reviews

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