SSP Group reviews

2.3

33% would recommend to a friend

(1,190 total reviews)
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George Mboya

19% approve of CEO

28% positive business outlook

SSP Group has an employee rating of 2.3 out of 5 stars, based on 1,190 company reviews on Glassdoor which indicates that most employees have an average working experience there. The SSP Group employee rating is 34% below average for employers within the Restaurants & Food Service industry (3.5 stars).

Reviews by job title

1K reviews
1.0
Feb 7, 2026

Heartless

Recommend
CEO approval
Business Outlook

Pros

Good tips because there aren’t a lot of other people working

Cons

-harder workers will clean the areas of other workers who are lazy and no thanks are given -told to do illegal things by management and not tell anyone -unable to give employee discounts without manager swipe, no manager is there, managers tell you just to ring items up as whatever for employees but threaten you if anyone asks -other employees coming to your station to take things and if you tell them no they say “manager said I could” and if you ask the manager they say yeah I don’t care -paid for insurance every month but it stopped working -cousin and dad died and I kept having to work with no communication or compassion from management -having to work and serve food while being sick with COVID -most employees are related to each other and management will defend their family over you -employees treating customers poorly, if you go above and beyond someone else will take credit for it, if someone else does something wrong you will be blamed for it. -many sketchy and unusual occurrences, told to look the other way.

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SSP Group Response
4mo
We're disappointed to learn about your unsatisfactory experience.
1.0
Feb 2, 2026

Turn around and Run!

Recommend
CEO approval
Business Outlook

Pros

Flexible hours and shift meals are comped.

Cons

They have the worst management team working at the Milwaukee airport location. They don't care, they don’t have knowlegde the task they are hired to manage. They don't help. Don’t bother saying a word about unprofessional issues happening in the workplace because management blows it off. There is no accountability or reprimands for lazy, disrespectful, unreliable staff. Managers can come to work in pajamas and it’s normal. Employees come in with their bed hair, wrinkly clothes, smelly, High, hung over, and over medicated. Just very unprofessional and poorly ran toxic work environment.

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SSP Group Response
4mo
We are sorry to hear about your negative experience. Your feedback is important to us.
3.0
Jan 29, 2026
Recommend
CEO approval
Business Outlook

Pros

onboarding instruction/training provided used to have staff discount at train stations/ariports

Cons

they keep reducing benefits for staff, for example they provided a meal in the begining then cancelled it later

Viewing 49 - 51 of 1,190 Reviews

Glassdoor has 1,854 SSP Group reviews submitted anonymously by SSP Group employees. Read employee reviews and ratings on Glassdoor to decide if SSP Group is right for you.