Does SSP Group pay their employees well?

According to anonymously submitted Glassdoor reviews, SSP Group employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at SSP Group. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at SSP Group?

39% of SSP Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated SSP Group 2.5 out of 5 for work life balance, 2.3 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at SSP Group?

Team Leader (85) , Team Member (71) , Barista (67) , Bartender (47) , General Manager (46) , Manager (43) , Cashier (39) , Assistant Manager (30) , Line Cook (24) , Server/Waiter (23) , Unit Manager (19) , Server/Bartender (18) , Server (15) , Shift Supervisor (15) , Cashier/Barista (14)

What are the pros of working at SSP Group according to real employee reviews?

"Lots of great people work here" ((in 69 reviews)); "Some colleagues were friendly and supportive" ((in 45 reviews)); "Great team to work with." ((in 38 reviews)); "Benefits are good and part of a union" ((in 34 reviews)); "Great Culture and good teamwork environment." ((in 25 reviews))

What are the cons of working at SSP Group according to real employee reviews?

"Bad management especially at the managerial positions" ((in 185 reviews)); "Low pay and have to be fully flexible" ((in 83 reviews)); "Many managers have no clue what they are doing." ((in 69 reviews)); "Long hours and 3am starts" ((in 52 reviews)); "No training (they insist that it's better to be thrown into the deep end to learn)" ((in 36 reviews))

What are employees saying about SSP Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about SSP Group layoffs and their outlook for job security at SSP Group in 2026.

What are the top reviewed SSP Group locations?

Phoenix , New York , Chicago , Ashburn , San Diego , Sacramento , Jamaica , Tampa , Houston , Portland , Milwaukee , John F Kennedy Airport , Orlando , Jf Kennedy Ap , Newark , Salt Lake City , Madison , Dallas , Indianapolis , Sanford , Boston , Los Angeles , Oakland , Colorado Springs , West Chicago , Saint Paul , Memphis , Spokane , SeaTac , Huston

SSP Group reviews

2.5

39% would recommend to a friend

(1,191 total reviews)

George Mboya

19% approve of CEO

35% positive business outlook

Ratings by category

3.0

Compensation and benefits

2.9

Diversity & inclusion

2.5

Work/Life balance

2.5

Career opportunities

2.4

Senior management

2.3

Culture & values

SSP Group has an employee rating of 2.5 out of 5 stars, based on 1,191 company reviews on Glassdoor which indicates that most employees have an average working experience there. The SSP Group employee rating is 28% below average for employers within the Restaurants & Food Service industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

3.0

Aug 8, 2017

Great pay, unfair to management long hours

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

Pay is great benefits incentives free lunch for managers. The employees were union but they were really nice great working environment . Great people who work there hiring process was amazing and the upper management is really cool too!

Cons

14 hour days, managers don't make the schedules and managers are told what there schedule is weekly. It's union employees so if your not good to them they can not show up and it be ok. I was told I couldn't get two consecutive days off as a manager !

5.0

Aug 7, 2017

Opportunity for me to grow

Unit manager

Recommend

CEO approval

Business Outlook

Pros

I have been an employee for a few years now. I started as a Supervisor and worked my way up to Unit Manager. I heard a few bad things when I started here but I never listened to what anyone had to say. It turns out there has been new upper Management here that really cares.

Cons

Shortage of staff at times but nothing my team can't handle

1.0

Jul 15, 2017

Overworked, under appreciated

Front of house

Recommend

CEO approval

Business Outlook

Pros

50% off at other SSP outlets Worldwide. Able to get rewards through staff incentive scheme. £50 for referring a friend.

Cons

Where to start. A company that is so unwilling to invest money in staff wages that their units will never run to their true potential. Read the reviews. This leaves the staff on duty run off their feet, overworked and under appreciated. Prices rise and portion sizes fall leading to bad reviews and customer complaints, guess who gets the backlash? Not the fatcats sitting in their ivory towers or the shareholders. It really isn't worth getting out of bed at 3am for. Training is virtually none existent. A short company induction followed by "on the job" training. This basically involves working a shift as money cant be spared to pay staff to train you or indeed pay you for a training shift. You are a body. A number on a payroll.

Viewing 1012 - 1014 of 1,191 Reviews

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Ratings by category

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Reviews by job title

Great pay, unfair to management long hours

Opportunity for me to grow

Overworked, under appreciated

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