Does SWBC pay their employees well?

According to anonymously submitted Glassdoor reviews, SWBC employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at SWBC. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at SWBC?

37% of SWBC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated SWBC 2.5 out of 5 for work life balance, 2.6 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at SWBC?

Customer Service Representative (23) , Payment Reminder Services Representative (8) , Insurance Processor (7) , Manager (7) , Collections Specialist (6) , Software Engineer (6) , Collections Representative (5) , Customer Service Representative (CSR) (5) , Intern (5) , Analyst (4) , Collections (4) , Debt Collector (4) , Financial Analyst (4) , Loan Officer Assistant (4) , Mortgage Loan Officer (4)

What are the pros of working at SWBC according to real employee reviews?

"Great benefits and awesome to learn technical skills." ((in 78 reviews)); "People I work with are great." ((in 27 reviews)); "The pay is good." ((in 24 reviews)); "Friendly coworkers" ((in 12 reviews)); "Easy job and work from home" ((in 11 reviews))

What are the cons of working at SWBC according to real employee reviews?

"When I expressed burnout to my manager and HR, there was little support or retention effort, and I was essentially left to walk away from a job I once loved." ((in 15 reviews)); "several years ago we had major layoffs" ((in 13 reviews)); "Constant favoritism" ((in 13 reviews)); "horrible training" ((in 12 reviews)); "Upper management hired from outside does not comprehend what the company actually does, removes processess and procedures that are customer oriented, focused on quantity over quality, poor treatment of employees, tracking system that is difficult to understand and follow, upper management cusses at employees and threatens them, bad mouthing one another" ((in 12 reviews))

What are employees saying about SWBC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about SWBC layoffs and their outlook for job security at SWBC in 2026.

What are the top reviewed SWBC locations?

San Antonio , Overland Park , Scottsbluff , Austin , Dallas , Corpus Christi , Killeen , Denver , Las Vegas , Vienna , Gilbert , Falls City , Plano , Houston , Katy , Schertz , Gulfport , Nashville , Irvine , Los Angeles , Boulder , Sterling , Seattle , Lenexa , Spring Hill , Newberg , Clarks Summit , Marriottsville , Gainesville , Orlando

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SWBC

SWBC reviews

3.0

37% would recommend to a friend

(495 total reviews)

38% positive business outlook

Ratings by category

2.9

Diversity & inclusion

2.8

Compensation and benefits

2.6

Culture & values

2.6

Career opportunities

2.5

Work/Life balance

2.4

Senior management

SWBC has an employee rating of 3.0 out of 5 stars, based on 495 company reviews on Glassdoor which indicates that most employees have an average working experience there. The SWBC employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Reviews by job title

495 reviews

4.0

Jul 26, 2024

Good atmosphere

Administrative

Recommend

CEO approval

Business Outlook

Pros

Coworkers and Management tend to be very nice and easy to get along with

Cons

Pay scale is not very competitive and changes in this regard are promised but slowly or rarely delivered

3.0

Jul 23, 2024

Not a bad place to work if you don’t mind people screaming at you.

Payment reminder services representative

Recommend

CEO approval

Business Outlook

Pros

The pay is good. The systems are easy enough to use and understand. Good benefits.

Cons

Increasing expectations. Constantly monitored. Getting screamed at by customers who don’t want to pay their debts.

5.0

Jul 15, 2024

Diversified Company

Finance manager

Recommend

CEO approval

Business Outlook

Pros

Lots of opportunity to make a difference. Management recognizes hard work and innovation.

Cons

Benefits are could be better, including 401k match and vacation time.

Viewing 58 - 60 of 495 Reviews

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Jobs at SWBC

Application Developer

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SWBC

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Good atmosphere

Not a bad place to work if you don’t mind people screaming at you.

Diversified Company

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