Does SWBC pay their employees well?

According to anonymously submitted Glassdoor reviews, SWBC employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at SWBC. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at SWBC?

37% of SWBC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated SWBC 2.5 out of 5 for work life balance, 2.6 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at SWBC?

Customer Service Representative (23) , Payment Reminder Services Representative (8) , Insurance Processor (7) , Manager (7) , Collections Specialist (6) , Software Engineer (6) , Collections Representative (5) , Customer Service Representative (CSR) (5) , Intern (5) , Analyst (4) , Collections (4) , Debt Collector (4) , Financial Analyst (4) , Loan Officer Assistant (4) , Mortgage Loan Officer (4)

What are the pros of working at SWBC according to real employee reviews?

"Great benefits and awesome to learn technical skills." ((in 78 reviews)); "People I work with are great." ((in 25 reviews)); "The pay is good." ((in 24 reviews)); "Coworkers are nice and helpful" ((in 13 reviews)); "Decent health benefits and 401 match" ((in 9 reviews))

What are the cons of working at SWBC according to real employee reviews?

"When I expressed burnout to my manager and HR, there was little support or retention effort, and I was essentially left to walk away from a job I once loved." ((in 15 reviews)); "Favoritism is a huge issue here." ((in 14 reviews)); "horrible training" ((in 12 reviews)); "Upper management is a JOKE and the way they talk to their supervisors is disgusting." ((in 12 reviews)); "Lots of layoffs, and recently positions have been "discontinued" with no apparent rhyme or reason." ((in 11 reviews))

What are employees saying about SWBC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about SWBC layoffs and their outlook for job security at SWBC in 2026.

What are the top reviewed SWBC locations?

San Antonio , Overland Park , Scottsbluff , Austin , Dallas , Corpus Christi , Killeen , Denver , Las Vegas , Vienna , Gilbert , Falls City , Plano , Houston , Katy , Schertz , Gulfport , Nashville , Irvine , Los Angeles , Boulder , Sterling , Seattle , Lenexa , Spring Hill , Newberg , Clarks Summit , Marriottsville , Gainesville , Orlando

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SWBC

SWBC reviews

3.0

37% would recommend to a friend

(118 total reviews)

38% positive business outlook

Ratings by category

2.9

Diversity & inclusion

2.8

Compensation and benefits

2.6

Culture & values

2.6

Career opportunities

2.5

Work/Life balance

2.4

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

118 reviews

Reviews about "Compensation"

Return to all reviews

1.0

Aug 8, 2018

Poor Management, even poorer QA

Collections specialist

Recommend

CEO approval

Business Outlook

Pros

you get a paycheck, flexible schedule for students

Cons

QA is inconsistent and can destroy your bonus at whim. Management does not care about employees, they care more about meeting their quotas than addressing systematic issues. Very high turnover, I trained about 10 different rounds of hirees and most of them quit within the first few weeks.

2.0

Jul 28, 2018

Inflexible, old-fashioned, disability-unfeiendly

Loss draft specialist

Recommend

CEO approval

Business Outlook

Pros

Pay was good, benefits good AND affordable, they use the Workday site which has an app, and I had some really bright coworkers. There is a lot of opportunity for mobility at the Scottsbluff site.

Cons

Extremely gendered dress code with zero flexibility for even corporate fashion; my trainer bragged that she had 180 hours of vacation and she had never taken a day off; our clients are mortgage companies that treat their customers poorly; I am disabled and none of the badge-in doors were automatic, none of the bathroom doors were automatic, and my trainer audibly complained when I requested a minor seating accommodation.

5.0

Jul 11, 2018

CRM

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great ethics/company environment. Good peiple

Cons

low pay and higher ups don't pay attention to staff

Viewing 82 - 84 of 118 Reviews

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Jobs at SWBC

Part-Time Administrative Assistant

Data Capture Representative

Texas

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SWBC

SWBC reviews

Ratings by category

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Reviews by job title

Reviews about "Compensation"

Poor Management, even poorer QA

Inflexible, old-fashioned, disability-unfeiendly

CRM

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