SWBC reviews

3.0

37% would recommend to a friend

(495 total reviews)

38% positive business outlook

SWBC has an employee rating of 3.0 out of 5 stars, based on 495 company reviews on Glassdoor which indicates that most employees have an average working experience there. The SWBC employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

495 reviews
1.0
Jul 26, 2025
Recommend
CEO approval
Business Outlook

Pros

None I can think of

Cons

Verbally abusive Disorganized Not all all caring for employees Care much more for VPs and above than actual contributors Interview process was tedious, even though I got the job Took over 3 months to get the position Nightmare from start to finish Company had no equipment and NO space Horrible HR practices

1.0
Jul 22, 2025

Micromanaging

Recommend
CEO approval
Business Outlook

Pros

Low call volume from 5 to 33 at the most per day. It's a job.

Cons

Having to take calls and do claims and emails at the same time, and if you don't have 96.50% score every month they will fire you.. Not enough reps when it's busy, they blame your for every error no matter what. And pay is not competitive. 17 an hour is for teenagers not working adults.no overtime pay, they play favorites

1.0
Jul 17, 2025

SWIVEL - Toxic leadership, sinking ship

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are some very talented people in the org, unfortunately they are unable to operate at peak potential due to unnecessary roadblocks and micromanagement by the SWIVEL “executive leadership team”. Often times they burn out and leave after a year or two.

Cons

SWIVEL transactions (swbc) is by far the most hostile & toxic work environment I have experienced in two decades of working in financial services. There is absolutely zero strategic direction, the product roadmap is non-existent, and clients are leaving en-masse. Regardless of position or level, expect to inherit garbage projects, be provided vague and/or no direction, and adhere to unclear & ever changing expectations. Then blasted by the swivel “ceo” and “cto” on calls in front of your peers when intangible project milestones are not met. Expect to deal with an “executive” leadership team that does not empower anyone to make even the smallest decision without their approval. Expect to deal with an executive leadership team who promote favoritism and target anyone who disagrees with them with harassment and bullying behavior. Expect to deal with a “cto” that takes zero accountability for massive platform outages that occur multiple times per week. Expect to deal with a product team that, when asked for revenue projections for products/features that cost millions of dollars (and years) to develop, says they don’t exist and are impossible to calculate. Expect to deal with a culture that promotes managing out employees who question the direction of the company and the decisions of the ceo. Expect to join a company where every department has experienced at minimum 50% (often >100%) employee attrition over the past 18-24 months. There are hundreds of other fintech/financial services companies out there that pay better, have better culture, and actually know how to build and maintain a high performing team. Don’t waste your time here.

Viewing 19 - 21 of 495 Reviews

Glassdoor has 537 SWBC reviews submitted anonymously by SWBC employees. Read employee reviews and ratings on Glassdoor to decide if SWBC is right for you.