Training is horrible. They were nice the first day but everyday after that if you asked to repeat what they said because they move so fast they give you attitude. They pick favorites too and only answer their questions. They skip over the people they don’t want to answer even if you direct message them. They took the bullpen away which is the third week and throw you to the wolves. Also if you are 1 minute late you get a point for it. For breaks during training they expect you to be back a minute early and start hounding you to log back in so you don’t even get to take a full break. That happened daily. Training was supposed to be 4 weeks but we only had two weeks. There was so much they didn’t go over and both of the trainers had screeching voices it was like someone was putting their nails on a chalk board every time they talked especially the female. It was all very rushed to put us on the phones. We listened to two easy mock calls none of them were any like the calls you get. We also had time to work in groups to do scenarios but the system for us to work from was always down so we had absolutely no practice on calls. Plus, they told us in training that they had not updated their training slides or the training booklet they give you for over a year and half so it was hard to follow along because their systems showed different things then what we had to go by. Once in production the job coach was never available to help you. The bat line and IT line was there to help but you had to wait hours for help and the VDI was always freezing along with the sv2 in the middle of the calls. They don’t care about their employees and are major micromanaging. They send their computer 90 days after you get there and they say you won’t have issues with people not hearing you or the VDI freezing etc but many people still had problems. Oh and what they don’t tell you before you get halfway through training is that you are more of a sales rep instead of customer service. You have to sell so many wipers or you will be fired and also have to have so many appointments made even if the claimant decides not to make the appointment. You will get fired for those numbers being low. Oh and beware your hold times are 30-45 seconds 90 seconds at the most before they start marking you a deduction on your metrics. You can’t even get anyone to help in 30-45 seconds and you have to keep going back to the customer within that time just to tell them you are still waiting. They makes for very angry people. If you like to be micromanaged with unfair metrics and like to be just thrown to the wolves without proper training getting paid only 16.50 an hour then this is the job for you. If not run, run as fast as you can. I stayed as long as I could and found a much better job and returned there piece of crap equipment.
