Salesforce reviews

-No communication transparency, even though this is preached across the company -Constant shifting priorities when it comes to metrics within support -Too much product is being introduced too quickly, not focusing on existing items -Lack of knowledge materials for products/features, especially newer ones -Culture has devolved into "toxic positivity". Negative reactions are dealt with quickly, even if they are meant to help the overall support experience -No time for training to advance understanding of products -Time off is a joke. Your work will always be waiting for you when you get back -Swarm case handling has not solved the problems like it was promised to -Infighting between support orgs due to conflicting end goals -Focus on spending money on expensive celebrities and parties instead of the business itself -Support are given quarterly "wellness days" while other orgs are given one a month -Very little movement in support unless you are looking for management -Career building is mentioned but is mainly there for appearances -Some can be full remote while others need to live close to a hub. No consistency with this -Current support model is causing burnout

The pay is a joke here. It doesn’t matter how good you are. There is nepotism going on and you can’t get promoted unless you leave the company and come back. I liked it when I started but the pay is too low, it’s not worth it anymore. Management doesn’t care. You can have solid data showing you are more than capable of people in higher levels than you, and they always come back with answers that are all fluff.